Dynamic restaurant professional with 20+ years in FOH and BOH functions. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items, upselling additional products and taking accurate drink and food orders.
Skilled food service professional offering expertise in order taking, money handling and product promotion. Maintain deep understanding of menu offerings to provide expert recommendations for any desire. Familiar with special dietary requirements such as food allergies and celiac disease.
Experienced food service professional with solid background. Knowledgeable about safe food handling requirements and order taking. Successful at maximizing satisfaction with speedy assistance.
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- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Promoted desserts, appetizers and specialty drinks.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
- Answered phones politely and promptly, accurately recording and confirming reservations.
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Operated POS terminals to input orders, split bills and calculate totals.
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
- Partnered with team members to efficiently serve food and beverages.
- Promoted desserts, appetizers and specialty drinks.
- Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
- Prepared salads and appetizers to back up kitchen staff.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Calculated charges, issued table checks and collected payments from customers.
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Training of new employees according to company policy and procedures
- Travel when needed and assisted in remodels of stores
- Encouraged, trained and disciplined employees to maximize performance.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Saved costs by managing shrink processes and inventory levels for corrective action planning.
- Consistently complied with company policies and government regulations.
- Facilitated business initiative rollout, marketing strategy development and procurement of goods from vendors.
- Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency.
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Resume Overview
School Attended
- Billings SkyView High School
Job Titles Held:
- Server/Bartender
- Server/Certified Trainer
- General Manager
Degrees
- High School Diploma
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