Cheerful customer service field employee, always ready to help team members by taking on additional tasks. Skilled at making customers feel welcome and answJessicag any concerns. Efficiently maintain all service standards and follow safe service regulations. Cleanly and efficient task completion. OffJessicag 20 years of experience in working with the public in service settings.
Skills
Customer service. I have excellent ability to give excellent customer service. My communication skills are impeccable and I can adapt to most any situation in order to please the consumer.
Organization. I am very clean, prompt and efficient.
Problem Resolution. I have an excellent understanding of what a consumer wants and expects. I always make it a priority to send the customer away from a positive or negative experience satisfied and eager to return.
Operational Improvement
Team Building
Relationship Development
Communications
Supervision
MS Office
MS Word
Work History
Server/Bartender, 05/2018 - 04/2020 The Paradies Shops – Salt Lake City, UT,
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Coordinated several events throughout 5+ banquet spaces, including weddings, reunions, and corporate meetings.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Server Trainer/server, 05/2013 - 04/2018 Yavapai College – Prescott, AZ,
Investigated and integrated enhanced service and team management strategies to boost business profits.
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Orchestrated positive customer experiences at all stages by overseeing every area of Type operations.
Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each Timeframe.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Created, updated and implemented training plans in collaboration with restaurant management.
Taught servers to memorize menu ingredients and provide information on preparation methods.
Trained new team members on restaurant procedures, menu items and performance strategies.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Volunteer, 08/2015 - 02/2017 Community Teamwork – Lowell, MA,
Maintained clean, neat and operational facilities to serve all program needs.
Enhanced operations by completing wide variety of tasks, freeing up valuable time for full-time employees.
Coordinated schedules and assignments for volunteer staff, maximizing team efficiency and effectiveness.
Helped with office tasks including taking messages, scanning documents and answJessicag phone inquiries.
Adhered to organization procedures and instructions to maintain safety.
Greeted visitors cheerfully and answered questions to offer quality customer service.
Spoke with community organizations to boost outreach and highlight programs successes.
Provided support and companionship to all animals in need of assistance or extra attention.
Kept all animals cages clean and organized as well as maintained a schedule for feeding , walking and playtime for all the animals ensuring all their needs were met efficiently.
Teacher, 03/2009 - 04/2010 Headstart – City, STATE,
Enhanced student learning by optimizing wide range of instructional approaches and innovative classroom activities.
Observed and evaluated students' performance, behavior, social development and physical health.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student centered learning.
Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
Graded and evaluated student assignments, papers and course work.
Networked with other educators to promote awareness of advanced teaching practices and development of 21st Century skills.
Connected with parents and community organizations to promote involvement.
Promoted student engagement with positive reinforcement techniques and diverse learning strategies.
Prepared lesson plans according to assessment of student needs and learning ability.
Cooperated with parents to support students' learning and healthy development in school and at home.
Boosted student morale through positive reinforcement to motivate students.
Created and deployed assessment strategies to check student progress and identify areas in need of improvement.
Mentored students needing extra assistance understanding lessons or concepts.
Used variety of assessment tools and strategies to improve instruction methods.
Worked with other teachers and administrators to evaluate and revise elementary school programs.
Graded assignments quickly to assess student progress and communicate results with students and parents.
Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
Education
Associate in Fine Arts: Elementary Education, Expected in 05/2008 - Waynesburg University - Waynesburg, PA GPA:
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