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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Talented food service professional bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling of special dietary requirements and general food safety standards.

Skills
  • Organization
  • Relationship Development
  • Problem Resolution
  • Team Management
  • Customer service
  • Project Organization
Work History
01/2011 to 03/2020 Server/Bartender Paradies Lagardère Travel Retail | Tampa, FL,
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Prepared beverages and filled food orders for customers.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Greeted and maintained relationships with regular customers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Bussed and reset Number tables per shift, working efficiently to keep dining room and work areas clean.
03/2008 to 05/2010 Deli Night Manager Whole Foods | Sacramento, CA,
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Maximized quality assurance by completing frequent checks of line.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Helped general management develop prices based on inventory costs and portion sizes.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Motivated staff to perform at peak efficiency and quality.
  • Limited portion sizes and used garnishes to control food costs.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
05/2006 to 05/2008 Overnight Stocker Big Lots | City, STATE,
  • Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
  • Supported promotional plans by updating signage with price changes.
  • Readied items for sales floor stocking by affixing tags and preparing pallets.
  • Unboxed product and placed on shelves according to layout and planogram guidelines.
  • Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
  • Collected assigned merchandise and transported to store floor locations using hand trucks.
  • Unloaded arriving product stock and moved to store display areas.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Scanned shelves and product cases to locate expired, outdated and spoiled items.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
Education
Expected in 06/1995 Diploma | General Woodlawn Senior High School, Woodlawn, MD, GPA:
Expected in 05/2016 Associate's | Fine Art, Graphic Design CCBC Essex, Whitemarsh, MD, GPA:

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Resume Overview

School Attended

  • Woodlawn Senior High School
  • CCBC Essex

Job Titles Held:

  • Server/Bartender
  • Deli Night Manager
  • Overnight Stocker

Degrees

  • Diploma
  • Associate's

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