Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

High-energy restaurant professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly set up reservations, coordinate events and monitor routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks. Self-motivated and dependable woman with career history achieving high performance with minimal supervision. Proficient in assisting guests with reservations, takeout orders and general inquiries. Offering 4 years of experience working in customer service.

Skills
  • Food inspection
  • Check payment processing
  • Liquor, wine and food service
  • Dish preparation
  • Food safety understanding
  • Price memorization
  • Regulatory compliance
  • Sales techniques
  • Relationship management
  • Quality control
  • Service prioritization
Experience
08/2018 to 07/2020 Server Firstservice Residential | Margate, FL,
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Calculated charges, issued table checks and collected payments from customers.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Processed customers' payments and provided receipts.
12/2016 to 06/2018 Hostess Excela Health | Latrobe, PA,
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Notified servers after seating parties in section for prompt service.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
08/2016 to 11/2016 Customer Service Cashier Mccoy's Building Supply | Weslaco, TX,
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Redeemed coupons and cross-sold products.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Operated cash register by swiping barcoded items across electronic scanner to record price and collect payment.
  • Greeted customers warmly and responded to requests for information.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
  • Helped customers find specific products, answered questions and offered advice.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Stayed up to date on current item discounts to support promotions.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Worked closely with front-end staff to assist customers.
Education and Training
Expected in | Occupational Therapy Assistance Rowan-Cabarrus Community College, Salisbury, NC, GPA:
  • 3.5 GPA
  • Major in Occupational Therapy
Certifications
  • ServSafe
  • Certified Nursing Assistant
  • First Aid/CPR

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Resume Overview

School Attended

  • Rowan-Cabarrus Community College

Job Titles Held:

  • Server
  • Hostess
  • Customer Service Cashier

Degrees

  • Some College (No Degree)

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