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server resume example with 11+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Hardworking and reliable with strong abilities. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • High Volume Phone Inquiries
  • Professional and Courteous
  • Telephone Etiquette
  • Customer Callbacks
  • Detail-Oriented
  • Verbal and Written Communication
  • Relationship Building
  • Time Management
  • Team Support and Collaboration
  • Front Desk Operations
  • Client Billing
  • Appointment Scheduling
  • Administrative Support
  • Recordkeeping
  • Problem-Solving
  • Customer Service
  • Taking Client Histories
  • Equipment Troubleshooting and Maintenance
  • Supply Ordering
  • Payment Plan Options
  • Microsoft Office
  • Multi-Line Telephone Systems
  • Task Prioritization
  • Schedule Management
  • Judgment and Decision Making
  • Strong Organizational Skills
  • Ease with Computers and Technology
  • Appointment Coordination
  • Document and File Management
  • Computers and Technology
  • Billing and Invoicing
  • Office Equipment Operation
  • Problem Solving
  • Accounting and Bookkeeping
  • Highly Efficient and Productive
Experience
12/2018 to Current
Server Four Seasons Hotels Inc Seattle, WA,
  • Answered phone calls and welcomed customers.
  • Kept records organized and supplies well-stocked for optimal team performance.
  • Support daily operation goals, bench marks, and quality care initiatives per departmental guidelines.
  • Offering customer service, communications, and appropriate distribution of phone calls and messages.
  • Strictly adhered to confidentiality protocol regarding client information and documents.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Proofread and corrected correspondence and reports for error-free documentation.
12/2017 to 12/2018
Court Clerk City Of Golden Golden, CO,
  • Developed time management and organizational skills, including the ability to prioritize assignments.
  • Interpreted a variety of data and instructions, furnished in written, oral, diagramed, or scheduled formats.
  • Possessed basic written and verbal communication skills to communicate with fellow team members, and supervisors.
  • Prioritized assignments and worked within standardized policies and procedures to achieve objectives and met deadlines.
  • Worked independently, as well as part of a team, accomplishing multiple tasks in an environment with interruptions.
  • Identified, evaluated and resolved standard problems by selecting appropriate solutions from established options.
  • Built collaborated relationships with peers and other staff members to achieve departmental and corporate objectives.
  • Checked inventory for required supplies and made lists for needed products.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Answered and directed incoming calls using multi-line telephone system.
  • Connected incoming calls quickly using multi-line telephone system to minimize hold times.
  • Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
09/2015 to 04/2016
Server Four Seasons Hotels Inc Fort Lauderdale, FL,
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Checked supply levels, anticipated needs and placed orders for appropriate stock levels.
  • Scheduled and confirmed appointments.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Determined needs of visitors and provided information or solutions.
  • Explained policies and procedures to visitors.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
04/2009 to 11/2014
Server/ Lead Hostess Peppermill Bimini Steakhouse City, STATE,
  • Answered phones promptly to record and confirm facility performance.
  • Built positive relationships with team members and supervisors.
  • Scheduled and confirmed appointments.
  • Maintained daily calendars, set appointments with clients and planned daily events.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw inventory by restocking supplies and submitting purchase orders.
  • Updated and recorded customer or client information to maintain accounts.
  • Greeted and directed visitors to appropriate personnel and answered calls and emails daily.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Welcomed large volume of guests and improved overall customer service.
  • Maintained front desk cleanliness and organized supplies to increase productivity.
  • Explained policies and procedures to visitors.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Worked with manager to attain operational goals.
Education and Training
Expected in 05/2013 to to
Associates of Arts:
Truckee Meadows Community College - Reno, NV,
GPA:
Expected in to to
Associate of Science:
American River College - Sacramento, CA
GPA:
Certifications

Typing Certification

Mandated Reporter

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Resume Overview

School Attended

  • Truckee Meadows Community College
  • American River College

Job Titles Held:

  • Server
  • Court Clerk
  • Server
  • Server/ Lead Hostess

Degrees

  • Associates of Arts
  • Associate of Science

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