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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Versatile administrative assistant offering over five years of experience in efficient front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow in a timely matter. Accustomed to balancing high-volume inquiries with administrative needs for hiring and recruitment for over 1000-member staff.

Skills
  • Advanced Clerical Knowledge
  • Bilingual (English/Spanish)
  • Reliable
  • Microsoft Office (Word, Excel, PowerPoint, Outlook, Access)
  • Excellent verbal and written communication skills
  • Time management
  • Filing and data archiving
  • Employee timesheet processing
  • Attendance record management
  • Employee training and development
  • 45 WPM typing speed
  • Administrative support
  • Employee Communications
Education
Robert Morgan Educational Center And Technical College Miami, FL Expected in High School Diploma : - GPA :

GPA: 3.8

Miami Dade College Homestead, FL, Expected in Associate of Arts : Business Administration - GPA :
Miami Dade College Homestead, FL, Expected in Bachelor of Arts : Business Administration And Management - GPA :

Pending

Accomplishments
  • Scheduled and maintained shift numbers for over 1,000 employees in different departments
  • Conducted several new employee orientations on attendance as well as how to effectively use timeclock and claiming payment programs (Deputy, Shift Planning, Deltek)
  • Worked with recruiting teams and human resources to accomplish hiring objectives
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Coordinated implementation of people-related services, policies and programs through departmental staff
Work History
Hyatt Hotels Corp. - Server
Ann Arbor, MI, 12/2017 - 03/2020
  • Write patrons’ food orders on slips, memorize orders, or enter orders into POS for transmittal to kitchen staff
  • Present menus to guests and answer questions about menu items, making recommendations upon request
  • Stay updated on current menu choices, specialties and menu deviations, knowing if kitchen staff is running out of any items, etc.
  • Keep kitchen staff informed by noting timing of meal progression
  • Serve orders by picking up and delivering patrons' choices from bar to pool and beach; deliver accompaniments and condiments from service bars
  • Respond to additional patron requirements by inquiring of needs; observing dining process
  • Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs
  • Conclude dining experience by acknowledging choice of restaurant; inviting patrons to return
  • Obtain revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host; returning change or credit card and signature slip to patrons
  • Perform basic cleaning tasks as needed or directed by supervisor
  • Assist with special events as needed
  • Promptly address customer service issues and refer customers to management when necessary
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Drivetime - Employee Scheduling/Recruiting Coordinator
Arlington, TX, 05/2016 - 03/2017
  • Maintained and updated applicant tracking system
  • Communicated on-boarding instructions
  • Screened/scanned resumes for internal promotions and/or persons changing departments
  • Scheduled over 1,000 employees
  • Kept employee numbers for all 3 shifts
  • Kept track of call outs
  • Approved and kept track of vacation and days off requests
  • Kept track of no call/no shows and tardiness
  • Distributed verbal and written warnings for excessive call outs/tardiness
  • Assigned employees to locations throughout site
  • Communicated with supervisors in regards to all YCW information
  • Adjusted time clocks if necessary based on badge in times
  • Supervise clock in and clock outs.
  • Created training materials for new hires
Drivetime - Administrative Assistant
Athens, GA, 01/2015 - 07/2015
  • Daily/Monthly meal records
  • Place meal orders
  • Attendance Records
  • Student files
  • Check requests
  • Assisted children with homework
  • Lesson Plan creation
  • Prepare responses to correspondence
  • Prepare invoices, reports, memos, letters
  • Kept children payment records/ created receipts
Mision Santa Ana - Administrative Assistant
City, STATE, 07/2013 - 12/2014
  • Manage and maintain schedules
  • Screened resumes to pass up chain of command for open positions
  • Prepare invoices, reports, memos, letters, and financial statements
  • Read and analyzed incoming memos
  • File and retrieve documents
  • Prepare responses to correspondence
  • Perform general office duties
  • Answer questions from employees or public
  • Distribute correspondence or mail
  • Examine files or documents
  • Fill out business or government forms
  • Greet guests and visitors
  • Maintain calendar
  • Provide clerical assistance
  • Use computers to enter, access or retrieve data
  • Use oral, written, or telephone communication skills
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

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Resume Overview

School Attended

  • Robert Morgan Educational Center And Technical College
  • Miami Dade College
  • Miami Dade College

Job Titles Held:

  • Server
  • Employee Scheduling/Recruiting Coordinator
  • Administrative Assistant
  • Administrative Assistant

Degrees

  • High School Diploma
  • Associate of Arts
  • Bachelor of Arts

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