(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Versatile administrative assistant offering over five years of experience in efficient front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow in a timely matter. Accustomed to balancing high-volume inquiries with administrative needs for hiring and recruitment for over 1000-member staff.

  • Advanced Clerical Knowledge
  • Bilingual (English/Spanish)
  • Reliable
  • Microsoft Office (Word, Excel, PowerPoint, Outlook, Access)
  • Excellent verbal and written communication skills
  • Time management
  • Filing and data archiving
  • Employee timesheet processing
  • Attendance record management
  • Employee training and development
  • 45 WPM typing speed
  • Administrative support
  • Employee Communications
Robert Morgan Educational Center And Technical College Miami, FL Expected in High School Diploma : - GPA :

GPA: 3.8

Miami Dade College Homestead, FL, Expected in Associate of Arts : Business Administration - GPA :
Miami Dade College Homestead, FL, Expected in Bachelor of Arts : Business Administration And Management - GPA :


  • Scheduled and maintained shift numbers for over 1,000 employees in different departments
  • Conducted several new employee orientations on attendance as well as how to effectively use timeclock and claiming payment programs (Deputy, Shift Planning, Deltek)
  • Worked with recruiting teams and human resources to accomplish hiring objectives
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Coordinated implementation of people-related services, policies and programs through departmental staff
Work History
Hyatt Hotels Corp. - Server
Ann Arbor, MI, 12/2017 - 03/2020
  • Write patrons’ food orders on slips, memorize orders, or enter orders into POS for transmittal to kitchen staff
  • Present menus to guests and answer questions about menu items, making recommendations upon request
  • Stay updated on current menu choices, specialties and menu deviations, knowing if kitchen staff is running out of any items, etc.
  • Keep kitchen staff informed by noting timing of meal progression
  • Serve orders by picking up and delivering patrons' choices from bar to pool and beach; deliver accompaniments and condiments from service bars
  • Respond to additional patron requirements by inquiring of needs; observing dining process
  • Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs
  • Conclude dining experience by acknowledging choice of restaurant; inviting patrons to return
  • Obtain revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host; returning change or credit card and signature slip to patrons
  • Perform basic cleaning tasks as needed or directed by supervisor
  • Assist with special events as needed
  • Promptly address customer service issues and refer customers to management when necessary
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Drivetime - Employee Scheduling/Recruiting Coordinator
Arlington, TX, 05/2016 - 03/2017
  • Maintained and updated applicant tracking system
  • Communicated on-boarding instructions
  • Screened/scanned resumes for internal promotions and/or persons changing departments
  • Scheduled over 1,000 employees
  • Kept employee numbers for all 3 shifts
  • Kept track of call outs
  • Approved and kept track of vacation and days off requests
  • Kept track of no call/no shows and tardiness
  • Distributed verbal and written warnings for excessive call outs/tardiness
  • Assigned employees to locations throughout site
  • Communicated with supervisors in regards to all YCW information
  • Adjusted time clocks if necessary based on badge in times
  • Supervise clock in and clock outs.
  • Created training materials for new hires
Drivetime - Administrative Assistant
Athens, GA, 01/2015 - 07/2015
  • Daily/Monthly meal records
  • Place meal orders
  • Attendance Records
  • Student files
  • Check requests
  • Assisted children with homework
  • Lesson Plan creation
  • Prepare responses to correspondence
  • Prepare invoices, reports, memos, letters
  • Kept children payment records/ created receipts
Mision Santa Ana - Administrative Assistant
City, STATE, 07/2013 - 12/2014
  • Manage and maintain schedules
  • Screened resumes to pass up chain of command for open positions
  • Prepare invoices, reports, memos, letters, and financial statements
  • Read and analyzed incoming memos
  • File and retrieve documents
  • Prepare responses to correspondence
  • Perform general office duties
  • Answer questions from employees or public
  • Distribute correspondence or mail
  • Examine files or documents
  • Fill out business or government forms
  • Greet guests and visitors
  • Maintain calendar
  • Provide clerical assistance
  • Use computers to enter, access or retrieve data
  • Use oral, written, or telephone communication skills
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

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Resume Overview

School Attended

  • Robert Morgan Educational Center And Technical College
  • Miami Dade College
  • Miami Dade College

Job Titles Held:

  • Server
  • Employee Scheduling/Recruiting Coordinator
  • Administrative Assistant
  • Administrative Assistant


  • High School Diploma
  • Associate of Arts
  • Bachelor of Arts

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