Versatile administrative assistant offering over five years of experience in efficient front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow in a timely matter. Accustomed to balancing high-volume inquiries with administrative needs for hiring and recruitment for over 1000-member staff.
Skills
Advanced Clerical Knowledge
Bilingual (English/Spanish)
Reliable
Microsoft Office (Word, Excel, PowerPoint, Outlook, Access)
Excellent verbal and written communication skills
Time management
Filing and data archiving
Employee timesheet processing
Attendance record management
Employee training and development
45 WPM typing speed
Administrative support
Employee Communications
Education
Robert Morgan Educational Center And Technical CollegeMiami, FLExpected in ā āHigh School Diploma: - GPA:
GPA: 3.8
Miami Dade CollegeHomestead, FL, Expected in ā āAssociate of Arts:Business Administration - GPA:
Miami Dade CollegeHomestead, FL, Expected in ā āBachelor of Arts:Business Administration And Management - GPA:
Pending
Accomplishments
Scheduled and maintained shift numbers for over 1,000 employees in different departments
Conducted several new employee orientations on attendance as well as how to effectively use timeclock and claiming payment programs (Deputy, Shift Planning, Deltek)
Worked with recruiting teams and human resources to accomplish hiring objectives
Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Coordinated implementation of people-related services, policies and programs through departmental staff
Work History
Hyatt Hotels Corp. - Server Ann Arbor, MI, 12/2017 - 03/2020
Write patronsā food orders on slips, memorize orders, or enter orders into POS for transmittal to kitchen staff
Present menus to guests and answer questions about menu items, making recommendations upon request
Stay updated on current menu choices, specialties and menu deviations, knowing if kitchen staff is running out of any items, etc.
Keep kitchen staff informed by noting timing of meal progression
Serve orders by picking up and delivering patrons' choices from bar to pool and beach; deliver accompaniments and condiments from service bars
Respond to additional patron requirements by inquiring of needs; observing dining process
Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs
Conclude dining experience by acknowledging choice of restaurant; inviting patrons to return
Obtain revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host; returning change or credit card and signature slip to patrons
Perform basic cleaning tasks as needed or directed by supervisor
Assist with special events as needed
Promptly address customer service issues and refer customers to management when necessary
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
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School Attended
Robert Morgan Educational Center And Technical College
