Social work major at East Carolina University, made the dean’s list three consecutive semesters. While working two jobs and being apart of two organizations.
Skills
Communication skills
Listening skills
Point of Sale Knowledge
Leadership skills
Creative thinking
Conflict resolution skills
Fluent in English
Guest Seating Arrangements
Bill Computation
Typing speed
Design skills
Natural hair skills
Education
Hunt High School Wilson, NC, Expected in 06/2019 – –HIgh School Diploma : - GPA:
East Carolina UniversityGreenville, NCExpected in 05/2023 – –Bachelor Of Social Work :Social Work - GPA:
Work History
Neiman Marcus - Server Luzerne, PA, 08/2019 - Current
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Greeted and maintained relationships with regular customers.
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by Amount%.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Prepared beverages and filled food orders for customers.
Increased sales from $Number to $Number by upselling Product to customers.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Bussed and reset Number tables per shift, working efficiently to keep dining room and work areas clean.
Served needs of more than Number customers in busy Type environment.
Kept register accurate through correct billing, payment processing and cash management practices.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Five Star Quality Care, Inc. - Housekeeper Richmond, VA, 08/2019 - Current
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Rotated linens in storerooms and replenished when supplies ran low.
Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
Adhered to professional house cleaning checklist.
Changed bed linens and collected soiled linens for cleaning.
Removed waste paper and other trash from premises to designated area.
Restocked room supplies such as facial tissues for personal touch with every job.
Accepted accountability for all assigned building keys, master keys and access cards.
Operated power equipment tools such as backpack vacuums for up to Number hours per shift.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Documented and reported all necessary facility and building repairs observed.
Established and maintained clean and comfortable environments in Type buildings by vacuuming, cleaning windows and dusting.
Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Disposed of trash and recyclables each day to avoid waste buildup.
Dusted picture frames and wall hangings with cloth.
Cleaned and stocked Number rooms per day by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
Emptied over Number wastebaskets per shift to transport waste to proper disposal areas.
Responded to requests from patrons for linens and Type items, boosting satisfaction rates on company scorecards Number%.
Neiman Marcus - Server Travis, TX, 08/2017 - 08/2018
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by Amount%.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Prepared beverages and filled food orders for customers.
Served needs of more than Number customers in busy Type environment.
Bussed and reset Number tables per shift, working efficiently to keep dining room and work areas clean.
Kept register accurate through correct billing, payment processing and cash management practices.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Dean Health - Cashier Waterloo, WI, 08/2015 - 07/2017
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Counted cash in register drawer at beginning and end of shift.
Used cash registers and POS systems to request and record customer orders and compute bills.
Worked with Job titles to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Increased sales by offering advice on purchases and promoting additional products.
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