Sociable Waiter skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
Skills
Menu memorization
Table setting arrangements
Liquor, wine and food service
Check payment processing
Table Bussing
Experience
Server, 06/2019 - 04/2021 Oregano's – Flagstaff, AZ,
Cleared table and bussed dishes to allow for quick setups.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Set up dining room to meet hospitality and service standards.
Resolved customer concerns with friendly and knowledgeable service.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Operated POS terminals to input orders, split bills and calculate totals.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Completed opening and closing checklists to facilitate smooth restaurant operations.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Reset tables between guests, including refilling condiments and wiping down all surfaces.
Set up tables and counters to prepare dining and serving areas.
Calculated charges, isClaire table checks and collected payments from customers.
Provided timely checks on guest needs and brought requests.
Calculated accurate bill amounts and processed cash and credit card payments.
Restocked tables, wait staff areas and order staging areas.
Collaborated with host, bus person and cook to serve up food and beverage options.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Refilled drinks at [Number] tables throughout service areas, checking in with diners about specific needs.
Monitored [Type] dining rooms for safety and customer needs, upholding high standards for service and experiences.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Hostess, 06/2018 - 03/2019 Morris Hospital – Channahon, IL,
Greeted guests and gathered information to seat groups or place on waitlist.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Escorted guests to seating area, furnished menus and highlighted daily specials.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Monitored dining area to assess server capacity and estimate wait times.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Answered telephone to provide dining information and take party reservations.
Accommodated guests with children and special needs to promote comfortable dining experience.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Notified server after seating parties in section to facilitate prompt service.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Stayed attentive to server availability and table turnover to seat guests quickly.
Communicated with servers about new tables, changes in food availability and customer comments.
Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.
Tracked seated guests and available seating using [System].
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Set up and decorated menu marketing boards with current meal and drink specials.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Cashier, 04/2016 - 06/2017 Goodwill Of North Georgia – Oakwood, GA,
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
Helped customers find specific products, answered questions and offered product advice.
Increased sales by suggesting specific complementary items to customers.
Processed [Number] transactions per day with exceptional accuracy.
Directed merchandising and signage updates for weekly and seasonal promotional changes.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Resolved customer complaints and escalated worsening concerns for remediation.
Received payments for products and isClaire receipts.
Answered customer quests, provided store information and escorted to desired store areas.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
Trained new team members in cash register operation, stock procedures and customer service.
Processed all sales transactions promptly to prevent long customer wait times.
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