Sociable waitress skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
Skills
High-volume dining
Price memorization
Food safety understanding
Menu memorization
Table setting arrangements
Effective customer upselling
Check payment processing
Liquor, wine and food service
Food inspection
Wine pairings
Table Bussing
Point of Sale (POS) system operations
Seating assignment preparation
Relationship management
Service prioritization
Dining crew workflow optimization
Sales Techniques
Quality control
Progress reporting
Group and individual instruction
Materials Preparation
Classroom Supervision
Special needs education
One-on-one and small group instruction
Early childhood education
Tutoring students
Conflict management
Research and analysis
Experience in leadership
Quantitative skills
Experience
Server, 11/2020 to Current Momofuku – New York, NY,
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Collaborated with host, bus person and cook to serve up food and beverage options.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Counter, 10/2020 to 12/2020 Mclane – Midlothian, TX,
Directed customers to napkin and utensil station to obtain paper goods and condiments.
Answered questions regarding menu items, assisting customers in making selections.
Collaborated closely with teammates to keep processes running smoothly to reduce customer wait times.
Resolved customer issues and concerns quickly to promote better service and keep lines moving.
Processed cash, credit card and gift card payments and returned payment cards, change and receipts to customers.
Prepared food and beverages for customers, placing on trays for quick and easy handling.
Maintained clean and orderly environment by wiping down counters, sanitizing tables and removing trash and debris.
Sorted products and materials into predetermined sequences for display, packing, shipping and storage.
Utilized standard formulas to prepare measurement tables and conversion charts.
Removed damaged and defective stock products, communicating discrepancies or shortages to supervisor.
Observed company return policy when processing refunds.
Laborer, 11/2017 to 05/2020 Hershey Entertainment & Resorts Company – Hershey, PA,
Trained in how to complete skilled job tasks such as lay stucco and create extrusions.
Logged inventory of materials used to maintain workplace access to supplies.
Maintained clean, safe working environment by removing waste from job site prior to shift completion.
Assisted distribution of tools, materials and equipment to skilled workers.
Met company and OSHA safety guidelines for work site operations to minimize worker risk.
Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
Loaded and unloaded daily panel shipments, keeping products organized and secure to prevent damage and optimize handling.
Used trowels of various sizes and shapes to level and clear away excess concrete.
Measured, cut and laid out materials based on individual job requirements.
Communicated with team members to coordinate efficient, safe work and meet job schedules.
Host, 03/2016 to 12/2017 Ohio Living – Akron, OH,
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Leveraged ALOHA to collect reservation information and communicate updates to guests.
Answered telephone to provide dining information and take party reservations.
Greeted guests and gathered information to seat groups or place on waitlist.
Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
Set up and decorated menu marketing boards with current meal and drink specials.
Accommodated guests with children and special needs to promote comfortable dining experience.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Communicated with kitchen staff about cook times to foster customer satisfaction.
Notified server after seating parties in section to facilitate prompt service.
Education
High School Diploma: , Expected in 03/2020 Hamilton Southeastern High School - Fishers, IN GPA:
Will be attending Ball State University to study Special Education in the Fall of 2021
Accomplishments
Promoted to Host.
Promoted to Head Host.
Promoted to Server.
Activities and Honors
Member, Thespian Honors Society
Member, National Honors Society
Member, Best Buddies
Member, Drama Club
Awarded, Congress of Future Medical Leaders Award of Excellence
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
