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Server Resume Example

Resume Score: 80%

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SERVER
Summary

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about the job standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Skills
  • Bussing expertise
  • Table setting arrangements
  • Check payment processing
  • Price memorization
  • High-energy attitude
  • Customer service
  • Credit card payment processing
  • Merchandise restocking
  • Cash register operation
  • Returns and exchanges
  • Payment processing
  • Customer assistance
  • Coin counting
  • Cash drawer balancing
  • Cash management
  • Credit and cash transactions
  • Customer greeting
  • Customer seating
  • Effective customer upselling
  • ID verification
Experience
Server / Hogs Hollow Saloon - Berwick , PA08/2019 - Current
  • Placed reservations through phone and email into [Software].
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Cashier / Dollar General - Berwick , PA02/2019 - 04/2019
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Helped customers find specific products, answering questions and offering advice.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Built relationships with strategic partners leading to business development opportunities.
  • Processed returned items in accordance with store policy.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Worked closely with front-end staff to assist customers.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Server/Host / Morris Family Restaurant - Bloomsburg, PA10/2018 - 04/2019
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Server / The Brass Pelican - Benton, PA05/2015 - 02/2019
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
Education and Training
Benton Area Msenior High School - Benton, PA06/2016High School Diploma
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Resume Overview

Companies Worked For:

  • Hogs Hollow Saloon
  • Dollar General
  • Morris Family Restaurant
  • The Brass Pelican

School Attended

  • Benton Area Msenior High School

Job Titles Held:

  • Server
  • Cashier
  • Server/Host

Degrees

  • Benton Area Msenior High School - Benton, PA 06/2016 High School Diploma

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