Knowledgeable and dedicated customer service professional, looking for remote work. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Looking to utilize this knowledge of essential skills in alternate fields.
- Works well under pressure and in fast-paced environments
- Experienced in computer operations and Microsoft office (word, power-point, excel)
- 65 WPM typing speed
- Organized, accurate, and detailed
- Professional phone etiquette
- Excellent communication skills
- Staff management
- Customer service-oriented
- Self-motivated professional
- Time management
- Compassion
Obtained an Associate's in Science degree from Surry Community College in December of 2020.
Currently pursuing remote work and learning new trades.
- Member of National Honor's Society
- Member of Interact Club
- Graduated with 3.5 GPA
CO, State, 09/2019 - 03/2021
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings.
- Supervised private holiday events on occasion accompanied by a fellow server and oversaw the distribution of meals and drinks of up to 100 patrons.
- Arranged linens and table settings according to seating plan and event theme.
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Iowa City, IA, 02/2018 - 09/2019
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
- Kept register accurate through correct billing, payment processing and cash management practices
- Kept updated knowledge of menu and lunch/dinner specials to provide recommendations according to tastes and specific allergies
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift
- Awarded as Employee of the Month three times during employment
City, STATE, 02/2017 - 02/2018
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Trained incoming staff on restaurant's practices and procedures to maximize job satisfaction and productivity
- Received two awards of recognition consecutively for outstanding service and leadership skills
- Was offered a management position but reluctantly turned it down because of moving states
City, STATE, 11/2013 - 02/2017
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
- Trained new staff on restaurant operations and policies to strengthen performance
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Maintained customer satisfaction with timely table check-ins to assess drink or other needs
- Left this job in good standings with both supervisors and coworkers. Left because of a move
City, State, 05/2021 - 05/2022
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Resume Overview
School Attended
- Surry Community College
- Yadkin Early College
Job Titles Held:
- Server
- Server/Trainer
- Server/Trainer
- Head Server
- Event Coordinator/FOH Captain
Degrees
- Associate of Science
- High School Diploma
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