Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Accomplished Supervisor with strong background planning, organizing and controlling full life-cycle of projects. Applies human resource knowledge to effectively coach, train, assign and discipline teams. Practiced in monitoring, recommending and dynamic business platforms. Accomplished at planning and managing groups to consistently meet production, quality and financial goals.
Skills
Report creation
Business development understanding
Office equipment proficiency
Microsoft Office expertise
Clerical support
Data evaluation
Problem-solving abilities
Administrative support specialist
Database management
Meeting planning
Accounts payable and receivable
Operation monitoring
Billing and coding
Staff training
Accounting and bookkeeping
Leadership training
Policy implementation
Staff development
Customer service excellence
Experience
Server, 01/2018 - 08/2019 Churchill Downs Inc. – Lebanon, OH,
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Operated POS terminals to input orders, split bills and calculate totals.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Clinical Nurse, 08/2007 - 05/2013 Pacific Medical Centers – Van Nuys, CA,
Evaluated patient care needs, prioritized treatment and maintained patient flow.
Coordinated timely refills for patients' prescriptions by obtaining authorizations and transmitting paperwork.
Updated electronic medical records with relevant patient information such as in-house laboratory test results and clinician orders.
Educated patients on disease management, fitness and healthy eating.
Consulted with healthcare clients on nursing procedures and policies, implementing changes for improvement.
Followed up on diagnostic tests to verify completion and obtain results for treatment planning.
Performed examinations on patients and asked thorough questions to best determine medical conditions and illnesses.
Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
Recruited and hired intelligent clinical and administrative staff to bolster skills set of already talented team.
Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
Created and implemented policies and procedures for effective pharmacy management.
Directed daily operations at facility caring for more than 200 individuals.
Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive changes.
Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
Implemented new hire training to further develop skills and initiate discussions on task prioritization.
Delivered income records, balance sheets and documents to board to keep executives informed of all potential financial issues.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Restaurant Supervisor, 02/2005 - 04/2007 Marriott International – Independence, OH,
Trained workers in every position, including food preparation, money handling and cleaning roles.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
Oversaw all aspects of restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
Evaluated staff performance, enforced policies, maintained health codes and kept licenses current to promote superior service standards.
Kept business financial transactions highly accurate by closely monitoring transactions and securely handling cash.
Worked in cooperation with front and back of house staff to ensure smooth operations.
Established fair and equitable schedules and met operational goals by assigning tasks and shifts based on team member knowledge and strengths.
Kept operations in compliance with food safety regulations.
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