Talented Sales Consultant successful at consistently delivering highest quality service. Fast worker focused on going extra mile to sell more and keep customers happy with established lead generation skills and more than 5 years of experience. Bilingual and knowledgeable in methods used to close sales deals.
Skills
Customer liaison
Customer relationship management
Consultative sales
Strategic account development and management
Sales strategies
Prospecting skills
Contract negotiation and closing tactics
Sales proposal creation
Order processing
Territory management
Sales presentation development
Issue resolution
Excellent negotiating tactics
Strong lead development skills
Cross-selling and upselling
Consultative sales techniques
Sales presentations
Contract negotiation
Client relationship management
Cost estimates
Advertising and marketing
Prompt table clearance
Price memorization
Food safety understanding
Dining customer service
High-volume dining
Buffet setup and takedown
Web technologies and services
Experience
Server, 05/2019 to Current Churchill Downs Incorporated – Chester, PA,
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Placed reservations through phone and email into [Software].
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Promoted desserts, appetizers and specialty drinks.
Prepared salads and appetizers to back up kitchen staff.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Managed closing duties, including restocking items and reconciling cash drawer.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
Served average of [Number] patrons daily at [Type] restaurant with consistent recommendations for exceptional service.
Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Upsold customers and optimized table-turns, outperforming wait staff average sales by up to [Number]%.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Enhanced operations and boosted efficiency through employee training and coaching, as well as creation of day-to-day work schedules and assignments.
Increased overall team efficiency and productivity.
Ran daily reports to assess performance and make proactive adjustments.
Helped employees operate productively and stay on task to meet business and customer needs.
Cross-trained in every store role to maximize operational knowledge.
Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
Managed and mentored 4 staff members.
Trained and supervised staff members.
Mentored and supported new employees to maximize team performance.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Managed day-to-day operations, including supervision and assignment delegation for 4-member team.
Sales Consultant, 06/2014 to 11/2018 Jordan's Furniture – Melrose, MA,
Increased investment revenue by skillfully upselling and closing customer sales by driving product benefits around client needs.
Worked with CEO to generate funding, support, and program development opportunities for refugee and asylee education and human services programming.
Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage.
Recommended, planned and implemented promotional strategies which increased revenue [Number]%.
Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
Managed revenue strategies, sales and customer engagement tactics, increasing client base [Number]%.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Coordinated with project managers across multiple initiatives to align development timelines, plan testing and work with client representatives.
Expanded network by attending industry events, identifying and pursuing leads and establishing rapport with new clients.
Drove revenue by [Number]% by communicating product benefits, services, features and special offers.
Listened to customers to understand needs and refer to optimal services.
Negotiated usage contracts for commissioned [Type] work.
Employed consultative sales approach to identify client needs and propose turnkey solutions which supported current business objectives while strategically highlighting benefits addressing future needs.
Offered product and service consultations and employed upselling techniques.
Actualized strategies to continuously improve customer service, company or brand visibility and [Product or Service] provided.
Oversaw and supervised onsite consultant teams, and liaised between team and business executives.
Developed $100,000 in new business in 2018 through strong client acquisition and relationship-building strategies.
Converted 70% of clients into repeat customers, driving ?% increase in 3months.
Maintained productive relationships with existing customers through exceptional follow-up after sales.
Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 95% or more.
Managed Carports/Metal Buildings and Portable Buildings product sales by following up with suppliers in New Mexico and Seminole Tx in regard to customer requests.
Retained customers by addressing and resolving concerns in knowledgeable and speedy manner.
Introduced customers to new offerings and updated accounts.
Improved profitability, developing pipeline of multiple distribution channels and sales strategies.
Provided customers with recommendations to promote brand effectiveness and product benefits.
Managed portfolio of 6 accounts, executing daily outbound calls and contacting new and existing customers to identify products and services that address critical needs.
Prepared and processed contracts and order forms for new and existing customers.
Generated 7+ leads per day and pursued opportunities to convert customers with 90% success rate.
Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
Greeted incoming customers and provided expert sales and service to drive revenue.
Grew customer base by identifying needs, surveying sites and determining estimates to deliver relevant product solutions that achieved client budgets and schedules.
Responded to walk-in requests for financial assistance and devised personalized solutions.
Determined prospects' needs and crafted appropriate responses along with information on suitable products and services.
Worked with Jay's Portablesand [Type] teams to assess, update and optimize delivery dates for customers.
Applied consultative sales strategy to assess client needs and propose turnkey solutions to align with business objectives.
Responded to customer requests and questions regarding opening, closing and transferring account information to eliminate fraud.
Generated sales by executing complete sales cycle process from prospecting through contract negotiations and closings.
Provided training on appropriate product selection.
Provided advice to customers regarding suitable product selection.
Grew customer base by facilitating market research to formulate new brand strategies.
Implemented comprehensive needs assessment mechanisms to identify demand for products and services.
Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
Performed inventory maintenance and processed [Type] and [Type] financial transactions to manage storefront financial responsibilities.
Leveraged market data and competitive insights to increase client profitability.
Cultivated long-term relationships with multiple industry clients, accurately quoting prices, credit terms and other bid specifications to achieve customer objectives.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Achieved or surpassed sales quotas by as much as 95%.
Sold multi-million dollar contracts, which increased cash flow, market share and profitability.
Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Handled credit and debit card payment processing to complete purchasing experience.
Elevated new business opportunities and implemented effective networking strategies across Texas.
Developed professional sales presentations to creatively communicate product quality and market comparisons.
Priced out products upon request of customers.
Consistently exceeded sales goals by 95% by leveraging strong customer service and relationship marketing skills.
Processed orders through system and coordinated product deliveries.
Education and Training
High School Diploma: , Expected in 05/1995 Odessa High School - Odessa, TX GPA:
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