Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Hardworking customer-oriented individual looking to become a valuable asset to a growing successful organization. Passionate about business success and talented at supporting company staff, office personnel, and customer needs.
Skills
Business operations understanding
Meticulous and organized
Organization and efficiency
50 WPM typing speed
Multi-line telephone skills
Service-oriented mindset
Multitasking and prioritization
Flexible
PC proficient
Data entry
Tech-savvy
Multitasking ability
Experience
10/2019 to CurrentServerEataly | San Jose, CA,
Operated POS terminals to input orders, split bills, and calculate totals.
Educated guests on daily specials and menu offerings such as appetizers, entrees, and desserts.
Recommended daily specials, wine selections, and desserts to guide patrons toward more profitable items.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Managed closing duties, including restocking items and reconciling cash drawers.
Added special garnishes and other finishing touches to improve the visual impact of plates and contrast or add flavor to dishes.
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Promoted desserts, appetizers, and specialty drinks.
Discussed alternative selections with the chef for guests with food allergies or gluten-free requests.
Cleaned dining area between guests with efficient sweeping, glass washing, and spill removal.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs, and other special requests.
Assisted individuals in selecting meal options, including entrees and desserts, and recommended alternative items for those with food allergies and gluten intolerances.
Maintained table settings by removing courses, replacing utensils, and refilling beverages promptly.
Prepared salads and appetizers to back up kitchen staff.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol, and polishing silverware.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
09/2018 to 10/2019Cashier Lkq Corp | Groveport, OH,
Resolved customer problems by investigating issues, answering questions, and building rapport.
Built and maintained effective working relationships with peers and upper management.
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Connected with customers daily to understand needs, provide assistance, and collect feedback to optimize operations.
Motivated higher sales through incentives, reward-based programs, and positive reinforcement of good sales practices.
Achieved sales goals and business objectives by motivating staff and promoting.
Answered phones to help customers with questions or complaints.
Kept store clean and organized for guests coming in.
Handled customer's cash and payment methods.
03/2018 to 12/2018Restaurant BusserStonebridge Companies | Brisbane, CA,
Applied a proactive and resourceful nature to create pleasant guest experiences.
Executed cash transactions quickly and accurately.
Delivered trays and bags to patrons and assist with collecting items such as drinks, utensils, and condiments.
Delivered trays and bags to patrons and assist with collecting items such as drinks, utensils, and condiments.
Proactively assessed customer needs and provided beverage refills, condiments, and other services.
Restocked condiments and drink station supplies to maintain customer satisfaction.
Backed up cashier staff to process customer orders and payments.
Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Greeted guests with friendliness and professionalism.
Removed trash, spills, and trays to keep areas clean and professionally organized.
Verified adequate levels of supplies such as linens and trays and restocked low items.
Carried dirty dishes to the kitchen to keep dining areas clean and promote efficiency.
Supported serving staff in delivering accurate and well-presented food orders.
Monitored customer movements and quickly cleared empty tables for future customers.
Improved customer satisfaction by finding creative solutions to problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
08/2017 to 07/2018CashierLkq Corp | Redding, CA,
Helped customers find specific products, answering questions, and offering advice.
Provided assistance with purchases, locating items, and signing up for rewards programs.
Troubleshot and resolved issues with cash registers, card scanners, and printers.
Processed customer payments quickly and returned exact change and receipts.
Worked closely with front-end staff to assist customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Drove sales and add-on purchases by promoting specific item options to customers.
Assisted managers with completing end-of-day counts and securing funds to prevent loss or theft.
Trained new employees in cashiering procedures, offering assistance in resolving issues.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Trained new team members in cash register operation, stock procedures, and customer service.
Education and Training
Expected in 06/2018High School Diploma | James A Garfield High School, Garrettsville, OHGPA:
Expected in | NursingKent State University, Kent, OHGPA:
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