I am a hard working individual who learns quickly and works well with others. I am driven to be the best at whatever job is assigned to me. I'm not afraid of hard work and enjoy a fast paced work environment.
Skills
Good listening skills
Troubleshooting
Detail-oriented
Critical thinking
Basic math
Responsible
Verbal and written communication
Reading comprehension
Flexible & Adaptable
Organization and Time management
Maintenance & Repair
Work History
Server, 10/2018 - Current Irvine Company – Redwood City, CA,
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
Kept register accurate through correct billing, payment processing and cash management practices.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Checked identification to enforce age regulations for alcoholic beverages.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Greeted and maintained relationships with regular customers.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Prepared beverages and filled food orders for customers.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Displayed enthusiasm and promoted friendly service to customers, successfully increasing referrals and walk-in business.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Answered customers' questions, recommended items and recorded order information.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Mixed both standard and specialized drink orders using variety of ingredients, including liquor, bitters, sugars and fruits.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Bartender, 08/2018 - 08/2019 Elior – Troy, MO,
Poured and prepared mixed drinks.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Handled cash on daily basis, which built trustworthiness and loyalty with owners.
Waited on up to 90 customers inside and outside for big events.
Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Set up bar for operation, obtained cash bank and stocked service bar.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Set up glassware, liquor and other necessary supplies for special events.
Assisted in preparing seating area for special upcoming functions, including decorating.
Stayed up-to-date on state laws regarding alcoholic beverage services.
Bartender , 06/2014 - 08/2018 Elior – Tuckahoe, VA,
Poured and prepared mixed drinks for numerous customers daily and created new libations drawing in clientele.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
Stayed up-to-date on state laws regarding alcoholic beverage services.
Took customer orders and capitalized on opportunities to sell special beverage and food options.
Managed bar inventory and restocked supplies.
Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Set up bar for operation, obtained cash bank and stocked service bar.
Set up glassware, liquor and other necessary supplies for special events.
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