Self-motivated skilled at operating in fast-paced environments with demanding objectives for service,quality, and continuous improvements. Talent for adapting to changing policies and procedures and able to independently handling issues. Analytical problem-solver successful at managing time and preparing for future expectations with minimal consequences. Dependable of achieving high performance with minimal supervision. Experienced food service professional with solid background in guest interact environments and willingness to take on any task to support team members in a collective and collaborative learning environment.
Skills
Dining customer service
Menu memorization
Special dietary requirements
Service prioritization
Relationship management
Safe food handling
Regulatory compliance
Seating assignment preparation
Conflict and dispute resolution
Education and Training
White Mountains Community CollegeBerlin, NHExpected in 05/2013 ā āAssociate of Arts:Teacher Preparation - GPA:
Experience
Lake Region Healthcare Corp. - Server Elbow Lake, MN, 11/2016 - 03/2020
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Designed custom private function and banquet packages to accommodate groups of up to [Number], including business dinners, sales presentations, club meetings, weddings and charity events.
Greeted newly seated guests quickly and efficiently.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Calculated charges, issued table checks and collected payments from customers.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Updated repeat customers on menu changes and updates to maintain quality service relationships.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Answered phones politely and promptly, accurately recording and confirming reservations.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Fm Global - Assistant Restaurant Manager Johnston, RI, 01/2016 - 11/2016
Monitored business levels and realigned team positions to provide optimal coverage for customer demands and patronage patterns.
Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
Calculated inventory and ordered appropriate supplies to meet expected demands.
Assisted all personnel with duties and tasks, including [Task] and [Task] during high volume periods at restaurant.
Maintained entire look of restaurant, keeping it clean and inviting at all times.
Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Stayed abreast of all federal, state and local regulations and made sure restaurant met food safety standards.
Took immediate responsibility for issues and found effective solutions for swift resolution.
Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
Interacted with customers to gauge responsiveness to hospitality and menus.
Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
Selected, trained and carefully supervised staff in to bring in well-qualified, hardworking and diligent employees.
Handled escalated customer complaints to provide full resolutions and promote loyalty.
Sought out and implemented methods to improve service and team performance to boost business sustainability.
Coordinated preparation of customer meals and monitored food handling for safety purposes.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Reduced food waste [Number]% by overseeing and planning ingredients, anticipated customers and popularity of items.
Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
Revamped and motivated kitchen staff to be highly efficient and produce consistent quality.
Worked with vendors to establish strong relationships and maintain proper inventory supplies.
Assisted restaurant ownership with pricing by providing information about ingredient costs and correct portioning.
Trained employees on correct cooking techniques, safety standards and performance strategies.
Completed regular line checks to maximize quality assurance.
Established and enforced clear goals to keep all employees on same level and working collaboratively.
Executed new training initiative to improve skills and develop leaders from within.
Identified and corrected performance and personnel issues negatively impacting team and business operations.
Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
Realigned workflows with changing business demands by evaluating processes and employee strengths.
Inspected incoming supplies to verify conformance with materials specifications and quality standards.
Monitored manufacturing variances to achieve quality improvement while resolving product process and equipment problems.
Supervised successful team of 5-10 servers by conveying project information consistently, quickly resolving issues and delivering constructive feedback.
Performed scheduled and surprise inspections of work sites in order to gauge technician skill and performance in field.
Assisted in development of individualized lesson plans, goals and criteria for students.
Developed positional rotation to support continuous improvement and operator development.
Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows.
Coached and mentored staff members by offering constructive feedback and asking about long-term career growth goals.
Established solid working relationships with peers through effective communication, collaboration and critical thinking skills.
Identified equipment malfunctions by using various troubleshooting methods.
Designed curriculum and provided hands-on instruction to over 10 employees to instruct employees in self-motivation and self-awareness courses.
Performed minor repair work on equipment to keep jobs on task, notifying the proper department of major failures I am not qualified to repair.
Monitored equipment efficiency, checked materials supplies and coordinated manpower requirements to meet expected demand.
Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Conducted training needs assessments and provided ongoing training for staff.
Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer service objectives.
Determined efficient work schedules for team on weekly basis to keep project moving and each shift properly staffed.
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