Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Successful student currently pursuing a communications degree with strong customer service skills and ability to lead by example. Excellent work ethic and strong team player looking for new challenges. Great interpersonal skills with friendly and respectful nature. Talent for promoting customer loyalty with exceptional service and support.
Skills
Public safety
First aid and CPR
Strong communicator
Effective problem-solver
Conflict resolution
Customer-oriented
Communication skills
Work History
05/2019 to 08/2019
ServerLettuce Entertain You Enterprises – Bethesda, MD,
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Kept register accurate through correct billing, payment processing and cash management practices.
Greeted and maintained relationships with regular customers.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
05/2016 to 08/2018
LifeguardMvp Sports Clubs – Kentwood, MI,
Share tips with patrons on swimming techniques and strength training.
Checked water readings every hour to keep chemicals at safe levels and avoid potential illnesses among patrons.
Ensured compliance with pool policies and procedures; offered suggestions to staff to maximize safety awareness.
Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Attentively watch over swimmers being quick to identify those in distress.
Monitored safety of all guests in and around swimming pool.
Completed basic maintenance and repairs to keep pools functioning properly.
Ensure full regulatory compliance for all staff members and swimmers and led safety training to enhance overall awareness and skills.
08/2017 to 05/2018
CashierOtg – New York, NY,
Maintained well-stocked cashier lanes and store shelves to promote strong sales.
Trained in additional store roles such as customer service and a floor employee and provided back-up coverage to provide customers with optimal support.
Monitored self-checkout systems and provided assistance or intervention where required.
Maintained organized and clean customer areas by completing daily recovery checklists.
Supported all customer needs with attentiveness and skilled assistance.
Engaged customers warmly and provided immediate and dedicated assistance.
05/2017 to 12/2017
BabysitterTown Sports International Holdings Inc – White Plains, NY,
Coordinated different types of activities to enhance physical and intellectual development.
Applied positive behavior management techniques to enhance social interactions and emotional development.
Offered positive and nurturing environments to support child social and emotional growth.
Assisted children with homework assignments and special projects across different subjects to promote academic success.
Played games and read books to young children, limiting TV and mobile device time.
Education
Expected in 2018 to to
High School Diploma: Monroe Township High School - Monroe Township, NJ GPA:
Expected in 05/2022 to to
Bachelor of Science: Communication James Madison University - Harrisonburg, VA GPA:
Accomplishments
Employee of the month at Target for November of 2018. Honored by a certificate and ceremony.
Selected as mentor/trainer for new hires.
Earned numerous referrals to other families due to exceptional reliability, affordable rate and positive reports.
Promoted to Customer Service Associate after only 3 months for exceptional performance.
First Team Defensive Player All -County in 2017 and 2018.
Girls Lacrosse Greater Middlesex Champions 2017 and 2018
Unified Special Needs physical education mentor
Outside of school experience with special needs students in the community of Monroe.
Unified Bowling team champion 2017
Statistician for varsity boys basketball and girls field hockey in which I received scholarship funds from.
Vice President of the Italian Honor Society
Active Key Club ( Community Service) Member
Certifications
Lifeguard training, CPR, first aid and automated external defibrillator (AED) certifications.
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