Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Communicative Server dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering 3 years experience providing service to hundreds of dinner guests at Jimmy Changas and Olive Garden. Detailed organizer of service operations with versatility in stressful circumstances.
Skills
Wine Service
To-Go Order Preparation
Stocking and Replenishing
Point of Sale Knowledge
Order Delivery Practices
Order Accuracy
Menu Memorization
Hospitality Service Expertise
High-Volume Dining
Guest Seating Arrangements
Guest Relations Management
Food Sales and Promotion
Daily Specials Memorization
Bill Computation
Ordering Procedures
Table Setting Knowledge
Cash handling
Food and beverage pairings
Dining area maintenance
Sales expertise
Beverage preparation
Menu presentation
Food station setup
Food preparation and safety
Food running
Front-of-house display creation
Performance improvement
Item promotion
Work History
11/2017 to 08/2020ServerSouthern Glazer's Wine And Spirits, Llc | Colorado Springs, CO,
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Kept register accurate through correct billing, payment processing and cash management practices.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Served needs of more than Number customers in busy Type environment.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Increased sales from $Number to $Number by upselling Product to customers.
Greeted and maintained relationships with regular customers.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by Amount%.
Checked identification to enforce age regulations for alcoholic beverages.
Prepared beverages and filled food orders for customers.
Bussed and reset Number tables per shift, working efficiently to keep dining room and work areas clean.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
05/2019 to 11/2019Server Southern Glazer's Wine And Spirits, Llc | Columbia, MO,
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Kept register accurate through correct billing, payment processing and cash management practices.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by Amount%.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Increased sales from $Number to $Number by upselling Product to customers.
Served needs of more than Number customers in busy Type environment.
Greeted and maintained relationships with regular customers.
Bussed and reset Number tables per shift, working efficiently to keep dining room and work areas clean.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Prepared beverages and filled food orders for customers.
Checked identification to enforce age regulations for alcoholic beverages.
10/2015 to 11/2017BaggerKerry Ingredients And Flavours | Indiana, IN,
Maintained availability of grocery carts by monitoring cart corrals.
Illustrated excellent commitment and strong work ethic with consistent attendance.
Supported team members and management by going above and beyond to meet goals.
Performed general cleaning duties by washing windows, sweeping and mopping floors, cleaning bathrooms and dusting displays.
Answered customer inquiries and provided product guidance.
Maintained customer satisfaction by assisting with carrying out goods.
Completed customer service duties, including returning unwanted merchandise and retrieving specially requested products.
Retrieved grocery carts and baskets from lot and various site locations.
Directed customers to appropriate areas in store to assist with locating products.
Collected and returned all hand baskets and shopping carts to proper place for new customer use.
Bagged merchandise carefully to prevent damage of delicate items such as bread and eggs.
Immediately cleaned all spills on sidewalks and floors to prevent customer and employee injury.
Maintained inventory of grocery carts at necessary levels by monitoring cart corrals and parking lot storage areas.
Assisted customers by escorting and placing grocery bags in vehicles.
Assisted with backroom duties by unloading deliveries and stocking shelves.
Assisted with maintaining clean and organized store appearance.
Smoothed check out process by replenishing bag supply and retrieving carts.
Maintained superior store cleanliness, organization and sanitation by performing various light janitorial duties, including sweeping and mopping.
Conducted price checks to verify prices of products without proper pricing signage.
Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
Worked together with cashiers to guarantee customer satisfaction.
Demonstrated excellent product and store setup knowledge.
Willingly took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Communicated with cashiers and customers to learn about bagging needs.
Served as point of contact between customers and store associates or management.
Provided product knowledge to help customers select best products.
Provided support to customers in shifting purchases from carts to cars to maintain customer satisfaction.
Greeted guests entering and exiting store to foster customer satisfaction.
Bagged customer purchases while paying mind to industry best practices.
Efficiently rang up items and processed payments to keep customers flowing through check-out lanes.
Stocked shelves and displays Number days per week to maintain active inventory.
Education
Expected in 05/2017 to to High School | GEDClear Creek High School, League City, TXGPA:
Expected in 05/2021 to to Law | Real Estate LawUniversity of Houston, Houston, TXGPA:
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