Communicative server dedicated to going above and beyond to create unforgettable guest experiences. Establish rapport with management and staff through quality of service and personal interaction. Offering 10+ years of experience serving dinner guests at fast-paced restaurant. Dependable, with years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Skills
Stocking and replenishing
Bill computation
Cash handling expert
Daily specials memorization
Point of sale knowledge
Order accuracy
Guest relations management
Beverage preparation
Dining area cleanliness
Menu memorization
High-volume dining
Food running
Cash handling
Communication skills
Work History
Server, 08/2019 to 01/2020 Square One Concepts – Gilbert, AZ,
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Restocked salad bar and buffet for lunch and dinner service.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Greeted and maintained relationships with regular customers.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
Prepared beverages and filled food orders for customers.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Shift Manager, 11/2016 to 05/2018 Firehouse Subs – Carrollton, GA,
Kept employees operating productively and working on task to meet business and customer needs.
Produced regular reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
Trained and mentored new employees to maximize team performance.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Coached crew members to optimize performance and motivate toward more efficient work.
Exercised composure under pressure and in escalated customer service scenarios.
Supervised employees and oversaw quality compliance with company standards for food and services.
Bar Manger, 08/2014 to 03/2016 VFW Post 5590 – City, STATE,
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Took customer orders and capitalized on opportunities to sell special beverage and food options.
Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies.
Handled $4,000 cash on daily basis, which built trustworthiness and loyalty with owners.
Conducted inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
Checked ID cards and verified bar guests were of legal age.
Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
Closed out cash register with 100% accuracy and prepared cashier report.
Stayed up-to-date on state laws regarding alcoholic beverage services and maintained 100% compliance for inspections.
Poured and prepared mixed drinks for over 100 customers daily and created new libations drawing in clientele.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
Education
High School Diploma: , Expected in 01/2005 CMR Highschool - Great Falls, GPA:
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