Efficient Job Title with over Number years of experience in Type and Type service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
Communicative Job Title dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering Number years experience providing service to Number dinner guests at Type restaurant. Detailed organizer of service operations with versatility in stressful circumstances.
Cheerful Job Title always ready to help team members by taking on additional tasks. Skilled at making customers feel welcome and answering any concerns. Efficiently maintain all service standards and follow safe service regulations. Offering Number years of experience in Type settings.
Skills
Cash handling expert
Dining area cleanliness
Daily specials memorization
Wine service
Hospitality service expertise
Stocking and replenishing
Food and beverage pairings
Sales expertise
Food sales and promotion
Guest seating arrangements
Tableside service
Bill computation
High-volume dining
To-go order preparation
Menu memorization
Guest relations management
Beverage preparation
Order delivery practices
Food station setup
Menu presentation
Table setting
Food running
Food preparation and safety
Cash Handling
Communication skills
Front-of-house display creation
Item promotion
Work History
Server, 10/2019 - Current St. Hope Public Schools – Sacramento, CA,
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Greeted and maintained relationships with regular customers.
Prepared beverages and filled food orders for customers.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Checked identification to enforce age regulations for alcoholic beverages.
Assistant Manager, 11/2017 - 08/2018 Tractor Supply – Susanville, CA,
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Monitored employee performance and developed improvement plans.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Coached team on effective upselling and cross-selling methods.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Trained team members in successful strategies to meet operational and sales targets.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Assisted Manager in interview process of prospective employees and provided feedback.
Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
Planned team-building exercises to increase employee performance and job satisfaction.
Advanced to keyholder and assistant manager-in-charge in manager's absence.
Assessed workloads to meet seasonal fluctuation needs.
Manager, 02/2005 - 07/2017 International Paper Company – Huntsville, AL,
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Trained and guided team members to maintain high productivity and performance metrics.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades.
Established and maintained positive work environment to enhance retention and productivity.
Hired, trained and mentored staff to maximize effectiveness.
Cross-trained existing employees in order to maximize team performance.
Conducted monthly inventories of raw materials and components on work floor.
Trained new employees in specific job requirements.
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Recorded inventory sales into organization's weekly income report.
Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Education
Diploma: Early Childhood Education, Expected in 06/2002 - Urbana High School - 702 Vine St, GPA:
N.a: Early Childhood Education, Expected in 08/2004 - University of Illinois At Urbana-Champaign - Champaign, IL GPA:
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