Server Resume Example Perkins Restaurant & Bakery

SERVER

Professional Summary

Organized server experienced in various restaurant environments. Track record of contributing to customer satisfaction, business operations and team needs. Successful at keeping tables turning over efficiently to boost volume and sales opportunities. Dependable server with multiple years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Upbeat server with outstanding coordination and memorization skills. History of creating regular customers and boosting establishment reputation through delivery of unmatched service. Cheerful, always ready to help team members by taking on additional tasks. Skilled at making customers feel welcome and answering any concerns. Efficiently maintain all service standards and follow safe service regulations. Offering 3 years of experience in food settings.

Work History

Server, 09/2018 to 01/2020Perkins Restaurant & Bakery - Bethlehem, PA

Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Cleaned indoor dining area by wiping tables and sweeping floors, removing dishes and caddies from the tables, and restocking jellies, salt and pepper, and sugars.
Monitored guests to make sure they got exactly what they wanted and correct any mistakes made.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Kept register accurate through correct billing, payment processing and cash management practices.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Greeted and maintained relationships with regular customers.
Managed food resources, memorized orders and wrote patron's food orders on slips in restaurant.

Deli Associate, 08/2017 to 09/2018Bagelsmith - Easton, United States

Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Opened new inventory and rotated stock by dates to maintain freshness.
Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
Used downtimes to prepare ingredients and restock supplies for expected busy periods.
Greeted customers at deli counter to fulfill requests and answer questions.
Cleaned surfaces andequipment, removed trash and verified kitchen tools were in working order.
Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Listened carefully to customer instructions and prepared orders according to those preferences.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Handled the register and cashing people out.
Listened to customer requests and suggested additional menu items as appropriate to upsell products.

Fast Food Team Member, 01/2016 to 07/2017McDonald's - Easton, United States

Operated as full-service food provider in establishment by taking orders, preparing meals and collecting payments.
Greeted customers promptly and took orders to keep flow of traffic moving.
Performed shift change tasks each day to keep store efficient and neat.
Promoted customer loyalty by efficiently handling food and service complaints.
Maintained clean, sanitized and well-organized food preparation zones.
Pleasantly and courteously interacted with customers to deliver quality service.
Prepped food items for later use to save staff time during busy hours.
Checked completed orders for accuracy and bagged meals for easy carrying.
Accurately counted back change on cash transactions to align with register readouts and balanced cash till.
Greeted customers, offered assistance and provided knowledgeable support.
Filled and mixed soft drinks, water and beverages.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods.

Education

Associate of Science

Northampton Community College - Bethlehem, PA

Skills

Daily specials memorization
Guest relations management
Menu memorization
Bill computation
To-go order preparation
Order accuracy
Dining area cleanliness
Stocking and replenishing

Sale expertise
Communication skills
Food running
Table setting
Food preparation
Cash handling
Ordering procedures
Performance improvement

Resume Overview

Companies Worked For:

Perkins Restaurant & Bakery
Bagelsmith
McDonald's

School Attended

Northampton Community College

Job Titles Held:

Server
Deli Associate
Fast Food Team Member

Degrees

Associate of Science

Server Resume Example

Resume Score: 80%

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