LiveCareer-Resume

Server resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • High-volume dining
  • Sales expertise
  • Hospitality service expertise
  • Wine service
  • Daily specials memorization
  • Food and beverage pairings
  • Bill computation
  • Menu memorization
  • Point of sale knowledge
  • Cash Handling
  • Front-of-house display creation
  • Food preparation and safety
  • Communication skills
  • Item promotion
  • Welcoming guests
  • Multi-line phone systems
  • Supply stocking
  • Problem-solving skills
  • Time management
  • Problem Resolution
  • Customer Service
  • Team Management
  • Supervision
  • Organization
Education
Schoolcraft College Livonia, MI Expected in 05/2014 Associate of Arts : Psychology - GPA :
Work History
The Birches At Newtown - Server
Newton, PA, 03/2017 - Current
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Served needs of more than 30 customers at once, in a fast paced tourist environment.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Bussed and reset all tables per shift, working efficiently to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
The Birches At Newtown - Server
Newton, PA, 07/2015 - 08/2016
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Applied comprehensive knowledge of wine, and local beer and their appropriate entree pairings- increasing daily beverage sales by 15 % on average.
  • Prepared beverages and filled food orders for customers.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Bussed and reset upward of 100 tables per shift, working efficiently to keep dining room and work areas clean.
Diamond Resorts Corporation - Front Desk Manager
Winter Garden, FL, 02/2011 - 07/2015
  • Efficiently resolved guest complaints and ensured that issues were addressed promptly.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Performed concierge services for guests as needed.
  • Provided responses to guest reviews on TripAdvisor, Booking.com and other websites within 48 hours.
  • Increased customer service ratings through personable service.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Created lasting relationships with guests that built loyalty and drove hotel revenue.
  • Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Oversaw all front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Provided services efficiently and with high level of accuracy.
  • Checked guests in out of hotel, made reservations and processed payments.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Anticipated guests' needs and responded to all requests within reasonable amount of time.
  • Maintained financial accuracy by collecting deposits, fees and payments.

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Resume Overview

School Attended

  • Schoolcraft College

Job Titles Held:

  • Server
  • Server
  • Front Desk Manager

Degrees

  • Associate of Arts

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