Server Resume Example Tavern On Clark

SERVER

Professional Summary

Talented food service professional bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling of special dietary requirements and general food safety standards. Communicative server dedicated to going above and beyond to create unforgettable guest experiences. Establish rapport with management and staff through quality of service and personal interaction. Offering 3 years of experience serving up to 30 dinner guests at a high end restaurant.

Skills

Order delivery practices
Daily specials memorization
Stocking and replenishing
Beverage preparation
Food sales and promotion
Great costumer service
Quick learner

Leader
Team player
Hospitality service expertise
Communication skills
Item promotion
Table setting
Table setting knowledge

Work History

07/2019 - CurrentServer | Tavern On Clark - Rockford, IL

Restocked salad bar and buffet for lunch and dinner service
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
Monitored guests for intoxication and immediately reported concerns to management
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Checked identification to enforce age requirement for alcoholic beverages
Bussed and reset 5 or more tables per shift, working efficiently to keep dining room and work areas clean
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
Memorized restaurant wine stock and appropriate entree pairings, driving daily wine sales averaging $100
Increased sales from $6 to $12 by upselling wine to customers

08/2017 - 11/2019Phone Girl | Bravos Pizza & Italian Restaurant - South Beloit, IL

Engaged in suggestive selling and other sales techniques
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas
Greeted customers and answered any questions
Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly
Ensured exceptional guest experiences through attentive service
Provided attentive service and proactively assessed guest needs
Assisted customers with carry-out service
Monitored temperature of cases, shelves and storage areas and reported failures to manager
Assisted wait staff with timely food delivery and guest requests
Set up advertising signs and displays on shelves, counters and tables
Assisted cashiers with processing customer payments and documenting orders
Checked dining area supplies, including linens and wrapped silverware, and replenished low stock
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
Monitored dining room inventory and replenished as necessary
Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction
Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning
Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision

04/2019 - 07/2019Server | Onyx Bar And Grill - Machesney Park, IL

Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Restocked salad bar and buffet for lunch and dinner service
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
Monitored guests for intoxication and immediately reported concerns to management
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
Kept register accurate through correct billing, payment processing and cash management practices
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Checked identification to enforce age requirement for alcoholic beverages
Bussed and reset every table per shift, working efficiently to keep dining room and work areas clean
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity

Education

05/2019Hononegah High School, Rockton, ILHigh School Diploma:

Expected in 05/2021Rock Valley College, Rockford, ILAssociate of Arts: Business Management

Certifications

SafeServ certification: Food Handling
Basset

Resume Overview

Companies Worked For:

Tavern On Clark
Bravos Pizza & Italian Restaurant
Onyx Bar And Grill

School Attended

Hononegah High School
Rock Valley College

Job Titles Held:

Server
Phone Girl

Degrees

High School Diploma :
Associate of Arts : Business Management

Server Resume Example

Resume Score: 80%

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