Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
My objective is to obtain employment in a workplace that allows me to incorporate/utilize my existing skills, knowledge and experience, while still providing additional opportunity and room for further learning and growth. A workplace that is well structured with a team that is fun, hard working, professional, and possess strong work ethics.
Established experience in the CS and hospitality industries with 10+ years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Skills
Customer satisfaction
Quality Performance
Problem Solver
Multi-tasker
Residential Cleaning
Housekeeping
Exceptional Time Management
Credit card processing
Call Center (Inbound/Outbound)
Staff education and training
Multi-line phone talent (PBX Operator)
Key holder experience
Money handling abilities
Professional telephone demeanor
Administrative support
Complaint resolution
Work History
02/2019 to 10/2020
ServerLandry's – Houston, TX,
Upheld high sanitation and safety standards while delivering and serving food.
Transported food products, cleaned tables and counters, and stocked dining room supplies.
Entered orders, delivered food and beverages, and processed payments.
Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries.
Greeted all guests with a smile and friendly greeting.
Recommended wine pairings for meat, fish, and pasta dishes.
Executed exceptional food, beverage, and service standards personally, as well as supporting team members in providing excellent service.
Oversaw expeditious delivery of appetizers and entrees to diners, verifying proper presentation and quality.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Greeted and maintained relationships with regular customers.
Prepared beverages and filled food orders for customers.
Checked identification to enforce age regulations for alcoholic beverages.
01/2017 to 05/2019
Lead Housekeeper/SupervisorNeighborz Home Services – City, STATE,
Improved inventory management by creating a checklist for the stocking of housekeeping carts.
Contributed to the increase in quality and efficiency goals and customer satisfaction ratings.
Promoted to housekeeping crew leader and supervised a five-member housekeeping crew.
Responded appropriately to customer's special requests.
Earned the best scores on customer surveys by thoroughly cleaning premises.
Promoted positive guest relations through prompt, courteous, and efficient service while maintaining an upscale atmosphere meeting specifications and establishing standards.
Recognized by the employer for exhibiting impeccable standards in maintaining a clean, sanitized, tidy, and pleasant environment for family and guests.
Trained and mentored all new personnel to maximize quality of service and performance.
Increased employee performance through effective supervision and training.
Improved process efficiency through effective inventory control in alignment with client standards.
Managed team productivity and workflow to exceed quality standards.
06/2015 to 08/2018
Property Manager/GroundskeeperMountain Ridge Cabins And Lodging – City, STATE,
Oversaw the total operation, maintenance and administration of a small property with three VIP suites, five motel style rooms, and eighteen private cabins Completed daily inspections of rooms, facilities and equipment to identify repair needs.
Performed front desk supervisor duties, managing daily functions like guest check- in/out, cash management, answering phones, led tours of the property, performed clerical duties, making/confirming reservations, and recording credit card transactions Managed complaints, handled disputes, and resolved conflicts.
Oversaw concierge services to help guests get the most out of their stay.
Recruit, hire, train, coach, counsel staff, and resolve conflicts smoothly to maintain team-oriented atmosphere.
Collected credit card information for each transaction and posted charges to customer folios.
Set objectives, oversaw progress, ensured resources/supplies were readily available and as needed Filled in as housekeeper during staff shortages to keep operations ahead of demand.
Organized effective work schedules to staff and inspected completed work to meet strict safety and quality standards.
Laundry (commercial washer/dryer), folding, stain treatments/care procedures Conducted in-service training and orientation for new employees.
Organized the efficient turnover of vacated rooms with housekeeping staff to consistently meet check-in times for new guests.
Handled disciplinary actions, performance appraisals and terminations of company staff.
Delivered emergency 24-hour on-call service for tenants on building issues.
Education
Expected in 09/2021
Certificate/State License: Master "Medical" Aesthetician NIMA Institute - South Jordan, UT, GPA:
Expected in 04/2013
Associate of Arts: Business University Of Phoenix - Las Vegas, NV (Axia- Online), GPA:
Expected in 02/1999
Diploma: Aesthetician/Makeup Artistrty Academy Of Hair Design - Las Vegas, NV GPA:
Certification
Nevada State License
Expected in 06/1997
High School Diploma: General Studies Chaparral High School - Las Vegas, NV GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.