Server Resume Example Red Robin International, Inc.

SERVER

Summary

Sociable assistant manager skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift. Dynamic assistant with 2 years in FOH functions. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, upselling additional products and taking accurate drink and food orders.

Skills

Check payment processing
Effective customer upselling
Table Bussing
Dish preparation
Buffet setup and takedown
Point of Sale (POS) system operations
Menu knowledge
High-volume dining
Dining customer service
Menu memorization
Food safety understanding
Food inspection

Hors d'oeuvres service
Table setting arrangements
Price memorization
Safe food handling
Dining crew workflow optimization
Sales Techniques
Regulatory compliance
Relationship management
White glove service
Quality control
Seating assignment preparation
Service prioritization

Experience

Server
Sparks , NVRed Robin International, Inc./Oct 2019 to Current

Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Operated POS terminals to input orders, split bills and calculate totals.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Provided exceptional service to 320 customers per day at restaurant establishment.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Upsold customers and optimized table-turns to outperform average sales by 24%.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Collaborated with host, bus person and cook to efficiently serve food and beverage options.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Prepared and served cold, and hot beverages to guests.
Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Sent orders to kitchen staff by pos.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Greeted newly seated guests quickly and efficiently.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Line Cook, Host, Cashier
Tampa , FLRed Robin International, Inc./Sep 2014 to Jan 2015

Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Operated POS terminals to input orders, split bills and calculate totals.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
Provided exceptional service to 120 customers per day at restaurant establishment.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Collaborated with host, bus person and cook to efficiently serve food and beverage options.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in 3-compartment sink.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Prepared and served cold, hot and alcoholic beverages to guests.
Rearranged tables and chairs, located or rolled extra silverware and steadily to prepare for large groups.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Sent orders to kitchen staff by poh sysyem.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
Greeted newly seated guests quickly and efficiently.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Processed customers' payments and provided receipts.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Reviewed identification for patrons before serving alcoholic drinks.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Calculated charges, issued table checks and collected payments from customers.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
Processed returned items in accordance with store policy.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Notified server after seating parties in section to facilitate prompt service.
Assisted customers with account updates, new service additions and promotional offers.
Placed frequently used food such as [Type] and [Type] in proper storage containers and placed perishable items in refrigerator.
Developed process that accurately tracked food costs more efficiently, saving $[Amount] in food waste per [Timeframe].
Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
Set up and decorated menu marketing boards with current meal and drink specials.
Promoted specific item options to drive sales and achieve add-on purchases.
Offered preferred tables and other special accommodations to VIP customers.
Grilled and deep fried various foods, including meats, potatoes and fish.
Inspected items for damage and obtained replacements for customers.
Accommodated guests with children and special needs to promote comfortable dining experience.
Accommodated guests with children and special needs to promote comfortable dining experience.
Developed new recipes based on knowledge of consumer tastes, ideal nutritional needs and budgetary considerations.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Learned roles of other departments to provide coverage and keep store operational.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
Precooked certain items during slow periods to re
Monitored sales events to protect products, added new merchandise and rang up purchases
Interacted effectively with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.
Welcomed customers, offering assistance to help find necessary store items.
Trained new employees in cashiering procedures, offering assistance in resolving all issues.
Properly verified customer identification for alcohol or tobacco purchases.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.

Server
City , STATEAudubon Country Club/Sep 2014 to Jan 2015

Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Operated POS terminals to input orders, split bills and calculate totals.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Collaborated with host, bus person and cook to efficiently serve food and beverage options.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Reviewed identification for patrons before serving alcoholic drinks.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.

Assistant Manager/ Cashier
City , STATECircle K Corp./Jan 2009 to Mar 2011

Stayed up to date on current item discounts to support promotions.
Monitored sales events to protect products, added new merchandise and rang up purchases.
Processed returned items in accordance with store policy.
Helped customers find specific products, answered questions and offered advice.
Learned roles of other departments to provide coverage and keep store operational.
Trained new employees in cashiering procedures, offering assistance in resolving all issues.
Resolved issues with cash registers, card scanners and printers.
Collected merchandise from store and searched back-end locations for customer purchases.
Helped customer locate and select appropriate merchandise throughout store
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Operated cash register, collected payments and provided accurate change.
Scanned items quickly to keep lines moving and reduce overall wait time.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Assisted with purchases, locating items and signing up for rewards programs.
Distributed new merchandise efficiently to different departments.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
Promoted specific item options to drive sales and achieve add-on purchases.
Processed customer payments quickly and returned exact change and receipts.

Education and Training

Associate of Applied Science: Medical AssisitingInternational CollegeCity

Resume Overview

School Attended

International College

Job Titles Held:

Server
Line Cook, Host, Cashier
Assistant Manager/ Cashier

Degrees

Associate of Applied Science : Medical Assisiting

Server Resume Example

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