Communicative front of house employee dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering almost 15 years experience providing service to a wide variety of guests at unique restaurants offering memorable dining experiences both casual and formal. Detailed organizer of service operations with versatility in stressful circumstances. Im a great team player with an upbeat and inviting attitude.
|
|
- Enhanced operational efficiency by use of teamwork and communication
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings- increasing daily beverage sales by $8 per person on average.
- Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
- Along with the duties of most other restaurants Bubba Gumps required a much more intimate, guest interactive experience by offering trivia based off the movie the establishment was named after.
- Along with optimal menu memorization and the ability to answer guest questions on demand it was also extremely important to sell the benefit of owning a Landrys exclusive membership card.
- Participated in friendly competition and contests to see who could build the highest per person check average.
- Open and closed down the restaurant on any given shift including duties like cash closing.
- Held a bank and all cash until the end of shift and reported tips and ran checkout through multiple different point of sale systems.
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
- Took orders and delivered food items to residents in main dining room.
- Backed up hosts by greeting guests, assigning tables and escorting to seats.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles.
- At this particular location it was unique as we were the very first restaurant that can be seen when the Highway dead ends in "the worlds most famous beach" so we held bike washes during bike week, special events for cheer week, race week and any other venues being hosted by Daytona.
- Being extremely young when I started their being pretty and knowing the difference between their variety of wing sauces and obtaining knowledge about mostly draft beers were the most important part of the job.
Ive trained many new hires over the years using corporate standards both once the establishment was already open and before. Ive been given the opportunity to travel and participate in new store openings and learning experiences. Ive given feedback on various point of sale systems to help the company determine which one is best suited for the venue.
I also have done the basic food handlers certification as well as the much more extensive food, safety and sanitation "blue card" that is required for certain employees in a restaurant setting throughout the United States.
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Your data is safe with us
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
- DeLand High School
- Daytona State College
Job Titles Held:
- Server
- Guest Services Coordinator/Server Trainer
- Server
- Server
Degrees
- High School Diploma
- Associate of Arts
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy