server resume example with 14+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
High-energy worker prepared to bring leadership skills and customer service knowledge developed over 14 -year career and take on challenging new role. Proficient in conducting inspections, monitoring machinery and promoting efficient production. Clear communicator with decisive and well-organized nature.
Skills
Dedicated and extremely hard working
Able to learn, adapt, and be efficient in short amount of time
Technology-savvy
Multidisciplinary team collaboration
Issue resolution
Invoice verification
Process improvements
Supervision
Multi-line phone systems
Performance monitoring
Goal setting proficiency
Cultural awareness and sensitivity
Speaking clearly
Critical thinking proficiency
Strong medical ethic
Self-discipline
Confident public speaker
Program development
Maintaining quality assurance standards
Talent in obtaining/charting vital signs
Work History
Server, 01/2010 - Current Dave & Buster's, Inc. – New Orleans, LA,
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
Kept register accurate through correct billing, payment processing and cash management practices
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
Greeted and maintained relationships with regular customers
Bussed and reset 50 tables per shift, working efficiently to keep dining room and work areas clean
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
Scheduled reservations and managed seating arrangements in popular 178-seat steakhouse restaurant
Trained incoming staff on restaurant's practices, culture, and procedures to maximize job satisfaction and productivity
Served needs of more than 200 customers in busy fast-paced environment
Teller, 08/2009 - 11/2009 M & F Bank – Raleigh, NC,
Identified sales opportunities and referred customers to branch partners in financial services
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
Coordinated daily cash reconciliation in high-volume location
Executed customer transactions, including deposits, withdrawals, money orders, and checks
Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
Checked amount details and fraud markers for transaction papers such as checks and money orders
Rapidly and efficiently prepared customer and ATM cash and change orders
Upheld strict financial controls by keeping funds secure and accurately transferring monies
Promoted products or services to each customer to consistently achieve sales targets
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
Shift Supervisor, 07/2006 - 07/2009 La Madeleine, Inc. – Reston, VA,
Collaborated with internal teams to streamline operations across materials handling, production, and shipping
Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
Minimized resource and time losses by addressing employee or production issues directly and implementing timely solutions
Conducted daily inspections to evaluate operational activities and implement timely resolutions for diverse concerns
Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets
Delivered successful training to more than seven employees during three-year tenure, educating on successful work processes and productivity strategies
Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
Completed store opening and closing procedures, including setting up registers and checking products
Responded to and resolved customer questions and concerns
Helped store management meet standards of service and quality in daily operations
Worked with team members to improve performance and implement training updates
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
Efficiently managed accurate money transfers and protected transactions with standardized procedures
Eliminated customer service issues by quickly resolving disputes and correcting problems
Education
Bachelor of Arts: Human Development And Family Studies, Expected in 12/2019 - California State University - Monterey Bay - Seaside, CA GPA: Status -
Associate of Arts: Liberal Arts And General Studies, Expected in 05/2017 - Hartnell College - Salinas, CA GPA: Status -
High School Diploma: , Expected in 06/2006 - Salinas High School - Salinas, CA GPA: Status -
Accomplishments
I earned an award for distinction in the major for academic achievement.
I have over 100 hours of volunteer work with occupational therapists and with Heartland hospice.
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