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Morehead State University Alumni, an Officer in the United States Army National Guard. I am very
detail/goal oriented, hard working and ambitious. I have years of experience with customer service,
management, and leadership.
I have years of experience leading peers, public speaking, event/mission planning, and problem solving
throughout my ROTC career at Morehead State University and also through my Army career, in which,
I am now a 2nd Lieutenant. Transitioned from a soldier, who ultimately follows the guidance of higher
rank, to an Officer, who's main goal is to lead Soldiers, I have seen and experienced what it is like to
be an adequate follower, but also what it means to be a leader of others. Other skills I have acquired,
include the 6 years of customer service I have, from working directly with the public, whether it be
in the food industry as a manager, as a server, or as a inside sales associate. Working in this type of
industry is definitely humbling and teaches you to adapt and to react quickly to real life situations and
events. I have learned what it takes to always put the consumer first, and the amount of motivation
needed to please people and treat everyone fairly always. Strengthened by my college education,
military and leadership background; I am confident that I can offer the skills necessary to be successful
in life and in my career. Branch: Army National Guard
Rank: 2nd Lieutenant
March 2017 to Present
I have been in service for going on 4 years, but have recently commissioned in May 2020. I am
currently in the Quarter Master Branch (Logistics and supplies), and was previously enlisted as a
paralegal.
Being in this position requires many things, including leadership skills, public speaking, adapting
and overcoming tough situations, resilience, planning, discipline and so much more. I am in charge
of leading and directing a platoon of soldiers, and it is my responsibility to point them in the right
direction and to give them a mission and purpose.
Commendations:
I received the "Army National Guard of the United States Excellence Award" while in CST summer of
2019.
Skills
March 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with
Customers to meet sales goals.
Full results: Proficient
Customer Focus & Orientation ā Expert
August 2020
Responding to customer situations with sensitivity
Choosing the most effective strategy to inspire and influence others to meet business objectives.
Full results: Expert
General Manager (Hospitality) ā Expert
September 2020
Adobe Acrobat, Recording
Communication Skills, Sales
Customer satisfaction, Sales Skills
Customer, Scheduling
Service, Strategy
Excellent customer service, Phone
Customer Service, Writing Skills
English
Event Planning
Focus
General Manager
Inventory
Leadership Skills
Leadership
Legal Research
Managing
Microsoft office
Microsoft Outlook
Negotiating
Organizational
People Skills
Policies
Presentation Skills
Proofreading
Public Speaking
Reading
Education and Training
Morehead State UniversityMorehead, KYExpected in 2020 ā āBS:Psychology - GPA:
Menifee County High SchoolFrenchburg, KYExpected in 2015 ā āHigh School Diploma: - GPA:
Experience
Sunrise Senior Living - Server Smithtown, NY, 11/2017 - Current
I am a Par 4 server.
My duties include suggestive sales, taking food and drink orders, delivering food and
drinks to customers, refilling drinks, and answering questions about menu items, services, and company
policies.
Always hospitable, and it is my responsibility to ensure that I am providing the best customer
service possible.
Above all, my duty is pleasing people always.
I work directly with the consumer, therefore customer
service is a top priority of the job.
My responsibilities included providing excellent customer service, placing and fulfilling orders, stocking
and recording products, answering phone calls, operating Microsoft office, performing local deliveries
with the company truck, and the overall assistance with sales.
During visit to companies that we supplied, it was my duty to ensure that I was offering any useful or
necessary supplies/equipment to them, and that they were currently stocked on any previously ordered
items.
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