Upbeat waitress with outstanding coordination and memorization skills. 15 plus-year background of creating regular customers and boosting establishment reputation through delivery of unmatched service.
Skills
Menu Memorization
Hospitality Service Expertise
High-Volume Dining
Daily Specials Memorization
Ordering Procedures
Table Setting Knowledge
Dining area maintenance
Performance improvement
Item promotion
Food running
Menu presentation
Stocking and Replenishing
Point of Sale Knowledge
Order Accuracy
Work History
Server, 10/2019 - Current Brass Tap Beer Bar – Pinecrest, FL,
Cultivated warm relationships with regular customers.
Worked with Toast system to place orders, manage bills and handle complimentary items.
Bussed and reset tables to keep dining room and work areas clean.
Noted special patron requests and followed up with kitchen to confirm customer modifications.
Explained menu items and suggested appropriate options for food allergy concerns.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Answered customers' questions, made recommendations accordingly
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server, 10/2017 - 10/2019 Brass Tap Beer Bar – Rockwall, TX,
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Increased sales significantly by upselling higher-end products to customers.
Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Bussed and reset tables to keep dining room and work areas clean.
Noted special patron requests and followed up with kitchen to confirm.
Explained menu items and suggested appropriate options for food allergy concerns.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Answered customers' questions, recommended items.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Responsible for handling small private parties as well as large tables. Ensuring customer satisfaction throughout.
Server, 01/2009 - 10/2017 Brass Tap Beer Bar – Sachse, TX,
Welcomed and greeted guests before presenting special menu items to clients.
Led team of servers to consistently meet customer service and sales targets.
Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Increased sales significantly by upselling higher-end products to customers.
Memorized and conveyed daily specials to guests.
Noted special patron requests and followed up with kitchen to confirm.
Bussed and reset tables to keep dining room and work areas clean.
Cultivated warm relationships with regular customers.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Inspected dishes and utensils for cleanliness.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Answered customers' questions, recommended items and recorded order information.
Moved and set up seating, prepared extra silverware and glasses prior to arrival of large groups.
Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic upscale Italian restaurant while maintaining calm, professional demeanor.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Managed dining room and servers 2 days a week including opening and closing responsibilities.
Responsible for private parties and large tables with customer satisfaction at the forefront.
Education
Bachelor's : Early Childhood Education, Expected in - William Paterson University of New Jersey - Wayne, NJ GPA:
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