Server resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
I am a hard working dependable employee who strives to do my very best. I also take pride in being a problem solver. My goal is to take on a job that challenges me and that also gives me the opportunity to better myself. I have several years experience in finance and several in the hospitality business.
Skills
Communication skills
Point of Sale Knowledge
Hospitality Service Expertise
Bill Computation
Cash handling expert
Cash Handling
Performance improvement
Work History
Server, 08/2015 to Current Fogo De Chao – Rosemont, IL,
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Prepared beverages and filled food orders for customers.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Greeted and maintained relationships with regular customers.
Manager, 05/2000 to 07/2007 54Th Street Grill – Many, LA,
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Trained and guided team members to maintain high productivity and performance metrics.
Maintained current knowledge of all facets of operations.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Trained new employees in specific job requirements.
Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Cross-trained existing employees in order to maximize team performance.
Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Provided management with feedback regarding employee performance and training needs.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Owner's Assistant, 05/2005 to 01/2010 Joyner Home Improvements – City, STATE,
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Informed and supported business leaders through consistent communication and administrative support duties.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Managed multiple projects simultaneously using organizational and analytical skills.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Kept reception area clean and neat to give visitors positive first impression.
Handled client correspondence and tracked records to foster office efficiency.
Assistant Manager/ Customer Service, 06/2010 to 08/2015 World Finance – City, STATE,
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Trained team members in successful strategies to meet operational and sales targets.
Submitted reports to senior management to aid in business decision-making and planning.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
Diploma: High School , Expected in 06/1993 Edisto High School - Cordova, SC GPA:
: Business, Expected in Orangeburg Calhoun Technical College - Orangeburg, SC GPA:
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