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Server Resume Example

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SERVER
Summary

I am a hard worker who always likes to do her best. I am currently working towards a Bachelors. I am a team worker and can thrive in any situation. In all my experience customer service has been my favorite.

Skills
  • Hard worker
  • Learn fast
  • Menu memorization
  • Table setting arrangements
  • Effective customer upselling
  • Special dietary requirements
  • Buffet setup and takedown
  • Food safety understanding
  • Dining customer service
  • Liquor, wine and food service
  • Point of Sale (POS) system operations
  • Safe food handling
  • Conflict and dispute resolution
  • Sales techniques
  • Service prioritization
Experience
04/2019 to 03/2020
ServerCinemark － Los Angeles, California
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Partnered with team members to efficiently serve food and beverages.
  • Prepared salads and appetizers to back up kitchen staff.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Served average of 100 patrons daily at Cinemark reserve restaurant with exceptional service.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Processed customers' payments and provided receipts.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
02/2017 to 06/2019
Dog CaretakerWageWorks Inc. － Los Angeles, California
  • Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
  • Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
  • Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Fed and cared for up to 6 pets per week during owners' absences.
  • Walked animals outside for potty breaks 3 times per shift to avoid accidents in play areas and on bedding.
  • Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
  • Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
  • Walked over 4 dogs of varying sizes at one time while enforcing each dog's good behavior and walking manners.
  • Fed animals twice daily and refilled water dish for fresh water supply.
  • Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
  • Kept dogs safe by remaining alert to environmental conditions such as danger from other dogs, cars and anything that may startle them.
  • Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
01/2018 to 06/2018
Server/Customer Service CashierDog haus － Long Beach, California
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Promoted desserts, appetizers and specialty drinks.
  • Partnered with team members to efficiently serve food and beverages.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Greeted newly seated guests quickly and efficiently.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Processed customers' payments and provided receipts.
04/2016 to 10/2016
Concessions Usher Ticket Taker InventoryPacific Theatres Exhibition Corporation － Lakewood, CA
  • Complied with health and sanitation practices and procedures.
  • Helped patrons to assigned seats by giving directions and leading way with flashlight while lights were dimmed.
  • Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.
  • Responded to guest questions about current facility events and future offerings.
  • Processed admission payments and provided tickets.
  • Provided knowledgeable service when answering questions and greeted all customers with friendliness.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work.
Education and Training
06/2015
High School DiplomaJordan High School － Long Beach, CA
Expected in 06/2021
Associate of Arts: Political ScienceLong Beach City College － Long Beach, CA
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Resume Overview

Companies Worked For:

  • Cinemark
  • WageWorks Inc.
  • Dog haus
  • Pacific Theatres Exhibition Corporation

School Attended

  • Jordan High School
  • Long Beach City College

Job Titles Held:

  • Server
  • Dog Caretaker
  • Server/Customer Service Cashier
  • Concessions Usher Ticket Taker Inventory

Degrees

  • High School Diploma
    Associate of Arts : Political Science

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