- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Motivated waitress experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills. Proactive individual with expertise delivering support services and resolving customer complaints.
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Irvine Company – Newport Coast, CA,
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies and make extra silverware rolls.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Irvine Company – San Diego, CA,
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock all supplies, clean the area, and make extra silverware rolls.
- Carried out complete opening, closing and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Eldorado Resorts, Inc. – Bettendorf, IA,
- Operated cash register for cash, debit or credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
Middlesex Community College - 2600 Woodbridge Ave, Edison, NJ 08818 ,
John P. Stevens High School - Edison, NJ
- Extracurricular Activities: Varsity Basketball Manger- Attend every game ready to observe each play while keeping track of both teams scores and/or fouls
- Extracurricular Activities: Collegiate 100- A group of young individuals come together in preparation for college and learn the essential basic skills of adult life
- Extracurricular Activities: Future 10- Understand the meaning behind the saying Carpe Diem and learn different ways to express our creativity
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Resume Overview
School Attended
- Middlesex Community College
- John P. Stevens High School
Job Titles Held:
- Server
- Server
- Cashier/Cook
Degrees
- Associate of Arts
- High School Diploma
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