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Server Resume Example

Resume Score: 80%

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SERVER
Summary

Personable and dedicated Customer Service Representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Hardworking customer service professional accustomed to fast-paced call center environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in standards and best practices.

Skills
  • Chandelier cleaning
  • Closet detailing
  • Washing windows
  • Light fixtures and ceiling fans
  • Dusting
  • Chemical cleaning
  • Mopping and buffing floors
  • Ergonomics and safety training
  • Dish preparation
  • Interior and exterior cleaning
  • Focused and detail-oriented
  • Quality assurance controls
  • Exceptional communicator
  • Hardworking
  • Decision making skills
  • Guest amenity replenishment
  • Self-directed
  • Organized
  • Excellent oral and written communication
  • English language fluency
  • Supply inventory management
  • Hospitality background
  • Five-star resort cleaning
  • Customer-oriented
  • Customer service-focused
  • Physically strong
Experience
Server, IHOP Restaurants LLC, August 2019-December 2019Longmont, CO
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Prepared salads and appetizers to back up kitchen staff.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Promoted desserts, appetizers and specialty drinks.
  • Placed reservations through phone and email into [Software].
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales by up to [Number]%.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Served average of [Number] patrons daily at [Type] restaurant with consistent recommendations for exceptional service.
Janitorial Cleaner, Abm Industries Inc De, January 2018-July 2019Longmont, CO
  • Utilizes digital timekeeping system to document hours worked per day.
  • Sprayed insecticides and used fumigants to treat and prevent insect and rodent infestations.
  • Maintained a safe working environment through the prevention of accidents, the preservation of equipment, and adhere to OSHA standards of safe working practices.
  • Identified major repair and maintenance needs and notified management of concerns.
  • Moved heavy furniture, equipment and supplies with hand trucks.
  • Implemented step-savers that reduced cleaning time per room by [Time] to [Time] while maintaining company quality standards.
  • Responded to [Job Title] and [Job Title] requests for building and maintenance repairs and cleanups immediately.
  • Performed deep cleaning duties such as floor buffing, carpet cleaning, duct cleaning and wall washing on [Timeframe] basis.
  • Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors to mitigate germs and risk of illness.
  • Sprayed pesticides to alleviate bug infestations, following all directions and safety protocols.
  • Vacuumed carpets, mopped floors and washed blinds, using company-approved cleaning products.
  • Assisted with grounds maintenance with basic landscaping support, including mowing, trimming and debris removal.
  • Streamlined [Type] processes to improve efficiency of cleaning.
  • Cautiously operated [Type] and [Type] equipment while adhering to all corporate safety measures.
  • Performed daily cleaning, including vacuuming, mopping and disinfecting of facility with [Number] rooms.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Checked inventory for required supplies, including [Type] and [Type] and made lists for [Job title], documenting needed cleaning products.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Mixed water and detergents in containers to prepare chemical cleaning solutions, adhering to all safety measures to avoid accidents and exposure to poisonous gases.
  • Boosted customer satisfaction by trained new staff on proper cleaning methods and procedures.
  • Helped set up venue for special events by locating furniture and building desired arrangements.
  • Wiped down various surfaces, including [Type] and [Type], using approved cleaning products to prevent growth of bacteria and viruses.
  • Monitored supply levels and requested new items to maintain ability to complete daily cleaning tasks.
  • Disinfected and mopped [Type] and [Type] areas to maintain sanitation and cleanliness standards.
  • Responded to requests promptly to clean and sanitize areas after accidents.
  • Completed hourly custodial rounds, including floor sweeping and vacuuming, glass entryway cleaning and trash collection.
  • Immediately cleaned up spills and wet areas on floors resulting from ceiling leaks to prevent customer and personnel falls.
  • Maintained [Type] and [Type] equipment on [Timeframe] basis, improving overall longevity of custodial machines.
  • Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
  • Steam cleaned and shampooed carpets to prolong life of fibers and boost color.
  • Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
  • Dusted furniture, walls, machines and equipment, replaced burned out lightbulbs and performed [Task] for [Number]-room office building.
  • Organized custodial closets to reduce time looking for needed shift items.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Utilized manual and electric cleaning equipment, adhering to all safety processes to minimize risk.
  • Maintained all janitorial equipment and performed minor repairs to extend life and avoid malfunctions.
  • Notified building managers about needed repairs and replacement equipment immediately to reduce machinery downtime.
  • Assessed functionality of cleaning equipment and performed repairs when needed.
  • Cleaned, restocked and maintained facility bathrooms for optimal sanitation and ease of use.
  • Reduced conflicts among [Job title]s by employing such skills as [Skill] and [Skill].
  • Maintained inventory of cleaning supplies and documented items requiring reorder.
  • Swept and mopped floors with proper signage to prevent customer injury.
  • Supported special [Type] events by setting up, arranging and removing decorations, furniture and supplies.
  • Thoroughly cleaned [Type] establishment, including rooms, lobbies, lounges and restrooms to maintain organized and welcoming environment.
  • Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines and trained other [Job Title]s in proper usage.
  • Emptied all trash cans and replaced liners, disposing of all refuse in proper receptacles for garbage and recycling collections.
  • Disposed of trash, cleaned and organized [Type] areas and maintained supply inventory.
  • Stripped, sealed and finished [Type] floors every [Timeframe].
Customer Service Representative, Convergys Corporation, January 2018-January 2019Taylorsville, UT
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Tracks [number] interactions per hour for auditing, reporting and training purposes.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Cross-trained staff members, resulting in [Number]% increase in customer satisfaction ratings.
  • Trained [Number] new employees each quarter in procedures and policies in order to maximize team performance.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Reviewed account and service histories to identify trends and issues.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Met or exceeded revenue objectives by promoting [Product or Service]s to customers during service, account and sales follow-up calls.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Exceeded company productivity standards by [Number]% on consistent basis, handling more than [Number]% of quota each day.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Addressed [Number] website inquiries per day, converting [Number] into renewal customers.
  • Documented conversations with customers to track requests, problems and solutions.
  • Resolved average of [Number] inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Set up and activated customer accounts to alleviate burden on [Job title].
  • Contributed to [Number]% sales by improving lead-generation and sales-tracking methods.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Addressed customer service inquiries quickly and accurately.
  • Worked with managers to develop service improvement initiatives.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Translated services for [Number]-person team to serve [Language]-speaking customer needs.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Supported end-users by responding quickly to phone messages and following up on complaints
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
Housekeeper, RGJ INC, March 2015-July 2017Monument Valley, Utah
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.
  • Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Swept and vacuumed floors, hallways and stairwells.
  • Swept and damp-mopped private stairways and hallways.
  • Replenished hotel amenities such as drinking glasses and writing supplies.
  • Requested maintenance orders to fix non-working equipment and address any room damage.
  • Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
  • Reduced average cleaning time per room from [Number] to [Number] minutes.
  • Reported all maintenance issues to the housekeeping status board.
  • Performed [Number] point cleaning system saving cleaning time per room from [Number] to [Number] minutes while maintaining hotel quality standards.
  • Collected trash from receptacles and surfaces, discreetly removing items for disposal.
  • Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
  • Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
  • Dusted ceiling air conditioning diffusers and ventilation systems.
  • Created [Type] and [Type] reports with [Software] to maintain housekeeping budget.
  • Led [Type] and [Type] training to boost customer satisfaction rating from [Number]% to [Number]%.
  • Thoroughly cleaned [Type] establishment, including rooms, lobbies, lounges and restrooms to maintain organized and welcoming environment.
  • Trained [Number] new employees to meet all quality and efficiency goals, boosting customer satisfaction rating [Number]%.
  • Completed more than [Number] jobs each [Timeframe] while maintaining [Number]% satisfaction rating from customers.
  • Hand dusted and wiped clean office furniture, fixtures and window sills.
  • Cleaned, sanitized and restocked bathrooms every [Timeframe] to keep facilities fresh.
  • Dusted and vacuumed [Number] assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
  • Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
  • Collected trash from premises and removed to designated areas to alleviate bad odors.
  • Stripped floors using electrical cleaning equipment.
  • Used [Type] cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
  • Cleaned rooms to satisfaction of over [Number] daily clients.
  • Interacted pleasantly with clients and patrons when performing daily duties.
  • Provided deep cleaning services for areas in need of additional sanitation.
  • Organized supplies for efficient use based on expected customer needs.
  • Implemented innovative [Type] step-savers, reducing average cleaning time per room from [Number] minutes to [Number] minutes.
  • Changed and laundered sheets, removing stains by using [Type] cleaner to restore all linens to pristine condition.
  • Set up and cleaned banquet and conference rooms.
  • Spot cleaned carpets using industrial carpet cleaner.
  • Draped and folded guests' clothing, paired shoes and neatly arranged toiletries.
  • Cleaned and returned vacant rooms to occupant-ready status.
  • Responded to guest requests for linens and [Type] items quickly, which increased patron satisfaction rates by [Number]% on company scorecards.
  • Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
  • Used [Type] equipment and chemicals by following all manufacturer instructions to avoid burns, injuries and workplace accidents.
  • Coached new [Job title]s by demonstrating approved cleaning procedures.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Supplied guests with extra towels and toiletries when requested.
  • Stocked toilet tissue and paper towels, as well as other restroom supplies.
  • Assembled complimentary gift baskets and champagne to greet new guests upon arrival.
  • Moved beds, sofas and [Type] furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Kept utility sink rooms in clean, neat and orderly condition.
  • Checked [Number] rooms per day to verify vacancies post-checkout.
  • Replaced sheets and pillowcases daily and used hospitality corners on all beds.
Education and Training
High School DiplomaMonument Valley High School, , KayentaAZMay 2013
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Resume Overview

Companies Worked For:

  • IHOP Restaurants LLC
  • Abm Industries Inc De
  • Convergys Corporation
  • RGJ INC

School Attended

  • Monument Valley High School

Job Titles Held:

  • Server
  • Janitorial Cleaner
  • Customer Service Representative
  • Housekeeper

Degrees

  • High School Diploma

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