Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Outgoing and skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to change and policies and independently handling customer issues. Analytical problem-solver successful at managing time and preparing for future guests with efficient side work.
Highly versatile and adaptable to fast-paced, changing restaurant environments with discerning customers and high standards.
Hardworking with proven relationship-building and time management abilities in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable customer service skills. Strive to meet every patron need, drive satisfaction and promote long-term loyalty.
Skilled food service professional offering expertise in order taking, money handling and product promotion. Maintain deep understanding of menu offerings to provide expert recommendations for any desire. Familiar with special dietary requirements such as food allergies and celiac disease.
Self-motivated and dependable, capable of achieving high performance with minimal supervision. Proficient in assisting guests and customers.
Adaptable at offering extensive knowledge of hospitality etiquette, and superior customer service. Competent and capable team member in FOH and BOH operations. Bringing a number of years in experience with customer service
Goal-focused, well-versed in customer service. Driven to go above and beyond to satisfy customers, improve operations and support team members.
Results-driven serving professional familiar with daily operations and extremly fast learner.
Skills
Personal growth
Dispute mediation
Buffet setup and takedown
Special dietary requirements
Prompt table clearance
Table setting arrangements
Effective customer upselling
Menu memorization
Wine pairings
Point of Sale (POS) system operations
Sales techniques
Service prioritization
Effective sales techniques
Dining crew workflow optimization
In-depth food and wine knowledge
Seating assignment preparation
Relationship management
Regulatory compliance
Check payment processing
Price memorization
High-volume dining
Inventory control procedures
Merchandising knowledge
Retail loss prevention
Cash handling accuracy
Relationship selling
Reliable and punctual
Listening skills
Product Sales
Time management ability
Accurate money handling
Energetic self-starter
Superb time management
Reading comprehension skills
Excellent communication skills
Team player mentality
Results-oriented
Customer- and service-oriented
Verbal/written communication
POS system operation
Outgoing personality
Active listening
Documentation and recordkeeping
Experience
12/2017 to 08/2018ServerSoho House & Co. | Austin, TX,
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Served average of multiple patrons daily at restaurant with consistent recommendations for exceptional service.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Promoted desserts, appetizers and specialty drinks.
Upsold customers and optimized table-turns, outperforming wait staff average sales
Operated POS terminals to input orders, split bills and calculate totals.
Prepared salads and appetizers to back up kitchen staff.
09/2018 to 04/2019Front Desk AgentTrump Hotel Collection | Doral, FL,
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Posted charges, updated accounts and issued bills to departing guests.
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Coordinated with internal departments to handle wide range of guest needs.
Managed customer complaints and rectified issues to complete satisfaction.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Monitored reservations to track incoming parties and special events.
Stayed current on local attractions and special events to help guests with entertainment options.
Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
Provided key administrative support to coworkers, taking on tasks like power points and speacial tasks during peak times.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
Aided other hotel personnel in various capacities, including handling purchases at gift shop during peak periods.
Input customer data using software and made immediate updates to reflect room changes.
Assisted with administrative tasks, including filing, answering phones and data entry.
Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Managed daily operations of front desk at major hotel, including and oversaw concierge duties in management absence.
Developed vast knowledge of local area to provide guests with information about dining options, arts, and culture, various types of entertainment.
Pleasantly answered phone calls and routed to proper guest or department.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Informed travelers of hotel security features and offered details regarding safety processes and procedures.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Responded to inquiries and room requests made online, by phone or email.
Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Planned customized itineraries for guests, which included [Type] lodging and tourist activity, resulting in promotion of local tourism and entertainment industries.
Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
Arranged special accommodations for guests to maintain optimal satisfaction
Provided property details to patrons, including dining areas, pool, spa and fitness center.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Set and optimized employee schedules to secure proper coverage for all shifts.
Computed guest billings and posted charges to room accounts.
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Educated patrons on entertainment and events in nearby areas and made reservations to establishments, boosting local tourism.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Set guest and group reservations and processed check-ins and check-outs.
Personally addressed and welcomed guests to business per day, improving overall customer service and engagement.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to managment on a daily basis.
Managed all front desk operations for busy high-volume hotel.
Cultivated professional relationships with guests through active response, dedicated assistance.
Pleasantly greeted every guest approaching front desk, maintaining pleasant demeanor even during moments of stress.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
05/2019 to 10/2019ServerSoho House & Co. | Los Angeles, CA,
Operated POS terminals to input orders, split bills and calculate totals.
Promoted desserts, appetizers and specialty drinks.
Upsold customers and optimized table-turns, outperforming wait staff average sales.
Upsold customers and optimized table-turns, outperforming wait staff average sales.
Arranged each place setting attractively and verified all items were clean and free from water spots and food.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Served multiple patrons daily at restaurant with consistent recommendations for exceptional service.
Prepared salads and appetizers to back up kitchen staff.
Worked doubles five to six days a week, serving breakfast and dinner.
Worked speacial events twice every week.
Worked shifts containing specail duties, including specific cleaning duties and event preperation.
Bartended once weekly.
Education and Training
Expected in 05/2011High School Diploma | Wauconda High School, Wauconda, IL, GPA:
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