Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Dynamic restaurant professional with 15 years in FOH and BOH functions. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, upselling additional products and taking accurate drink and food orders.
Experienced Waitress bringing enthusiasm, dedication and exceptional work ethic. Trained in customer service with in-depth knowledge of different cuisine. Highly versatile and adaptable to fast-paced, changing restaurant environments with discerning customers and high standards.
Skilled food service professional offering expertise in order taking, money handling and product promotion. Maintain deep understanding of menu offerings to provide expert recommendations for any desire. Familiar with special dietary requirements such as food allergies and celiac disease.
High-energy restaurant professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly set up reservations, coordinate events and monitor routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks.
Emerging food service professional and culinary arts student seeking position in elegant fine-dining establishment. Extensive knowledge of high-end ingredients and complementary food and wine pairings. Ready to advance training with real-world experience.
Skills
Food inspection
Bussing expertise
Dish preparation
Special dietary requirements
Table setting arrangements
Menu knowledge
Dining customer service
Check payment processing
Experience
09/2019 to Current
ServerSonnenalp Resort Of Vail – Vail, CO,
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Operated POS terminals to input orders, split bills and calculate totals.
Managed closing duties, including restocking items and reconciling cash drawer.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Promoted desserts, appetizers and specialty drinks.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Prepared salads and appetizers to back up kitchen staff.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Partnered with team members to efficiently serve food and beverages.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Reviewed identification for patrons before serving alcoholic drinks.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sJessication.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Updated repeat customers on menu changes and updates to maintain quality service relationships.
Greeted newly seated guests quickly and efficiently.
07/2017 to 04/2020
Asst. ManagerCircle K Stores, Inc. – Crossville, TN,
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Enforced company policies and procedures to strengthen operational standards across departments.
Planned and prepared workflow schedules, delegating tasks for 25 member team.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
Delegated daily tasks to team members to optimize team productivity.
Completed inventory audits to identify losses and project future demands.
Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Evaluated employee performance and developed improvement plans.
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Enhanced sales by implementing merchandising and promotional improvements.
Coached and mentored employees by delivering training, guidance and performance monitoring.
Supported sales management initiatives to optimize business development.
Analyzed trends, identifying consumer demand and forecasting seasonal trends.
Cultivated customer loyalty by training team members in industry-leading service standards.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Organized schedules, workflows and shift coverage to meet expected business demands.
05/2016 to 07/2017
Cook/Lead CookIHOP Restaurants LLC – City, STATE,
Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Collaborated closely with food and beverage leadership to conduct staff meetings and resolve service, product and personnel issues.
Communicated with wait staff regarding customer requests, dietary concerns and allergy questions.
Emphasized food quality and specialized baking techniques to set items apart from competitor offerings.
Maximized efficiency of kitchen operation by overseeing daily product inventory, purchasing and receiving.
Frosted and decorated cakes, cupcakes, doughnuts, sweet rolls, pastries and cookies.
Decorated cakes, cupcakes, tarts and pastries, and skillfully handled special order items.
Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
Interacted professionally and effectively with wait staff regarding special orders for customers, including those with food allergies and gluten intolerance.
Weighed, measured and mixed ingredients, meticulously following recipes to produce quality dishes.
Operated all kitchen equipment safely to avoid injuries.
Enforced proper sJessication practices to prevent spoiling or contamination of foods.
Sanitized workstation at end of shift to minimize salmonella and other foodborne illnesses.
Sourced vendors and negotiated agreements to cut supply costs without affecting quality.
Prepared bakery and specialty products such as bagels, breads and pastries.
Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction.
Estimated staffing needs and adjusted hourly schedules to match demand patterns, budget and local labor laws.
Created exceptional menu items executed with precision to regularly garner diner praise.
Garnished and arranged dishes into creative presentations to delight patrons.
Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
Operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Mixed, weighed and proofed ingredients to match exact recipe formula.
Measured and regulated oven, broiler and roaster operations for cooking at correct temperatures.
Developed strategies to enhance catering and retail foodservice revenue and productivity goals.
Replenished food items from inventory and rotated ingredients to use oldest products first.
Developed new recipes based on knowledge of consumer tastes, ideal nutritional needs and budgetary considerations.
Chopped, diced, and sliced vegetables and fruit ahead of busy periods, including dinner rush.
Education and Training
Expected in 2012
Associate of Science: Medical Office Assistance Virginia College - Biloxi, MS, GPA:
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