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Server Resume Example

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SERVER
Summary

High-energy restaurant professionals skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly set up reservations, coordinate events and monitor routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks.

Dynamic restaurant professional with 20 years in FOH and BOH functions. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, upselling additional products and taking accurate drink and food orders.

Hardworking server with proven relationship-building and time management abilities in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable customer service skills. Strive to meet every patron need, drive satisfaction and promote long-term loyalty.

Skilled food service professional offering expertise in order taking, money handling, and product promotion. Maintain adeep understanding of menu offerings to provide expert recommendations for any desire. Familiar with special dietary requirements such as food allergies and celiac disease.

Skills
  • Price memorization
  • Prompt table clearance
  • Liquor, wine and food service
  • Dining customer service
  • Check payment processing
  • Menu knowledge
  • Point of Sale (POS) system operations
  • Effective customer upselling
  • High-volume dining
  • Food safety understanding
  • Wine pairings
  • In-depth food and wine knowledge
  • Sales techniques
  • Service prioritization
Experience
ServerOutback Steakhouse | Rocky Mount, NC | Nov 2018-Current
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees, and desserts.
  • Managed closing duties, including restocking items and reconciling cash drawers.
  • Promoted desserts, appetizers, and specialty drinks.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Maximized team performance by training new employees on proper food handling, guest expectations, and restaurant protocols.
  • Discussed alternative selections with the chef for guests with food allergies or gluten-free requests.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs, and other special requests.
ServerTap@1918 | Rocky Mount, NC | Nov 2017-May 2018
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees, and desserts.
  • Recommended daily specials, wine selections, and desserts to guide patrons toward more profitable items.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Managed closing duties, including restocking items and reconciling cash drawers.
  • Promoted desserts, appetizers, and specialty drinks.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Maximized team performance by training new employees on proper food handling, guest expectations, and restaurant protocols.
  • Discussed alternative selections with the chef for guests with food allergies or gluten-free requests.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs, and other special requests.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales by up to 75%.
  • .
Customer Service RepresentativeAlorica | Rocky Mount, NC | Nov 2017-May 2018
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment options setup assistance.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Consulted with customers to determine the best methods to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Documented conversations with customers to track requests, problems, and solutions.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Reviewed account and service histories to identify trends and issues.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Worked with managers to develop service improvement initiatives.
  • Delivered a high level of service and support to each customer, paving way for future business opportunities.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Upheld privacy and security requirements established by Alorica and regulatory agencies.
  • Answered customer questions and addressed concerns, resulting in a 0% reduction in complaint calls.
  • Exceeded company productivity standards by 95% on a consistent basis, handling more than 85% of quota each day.
Education and Training
High School DiplomaRocky Mount High School | | Rocky Mount, NC | Jun 1997
Bachelor of Science: Criminal Justice Administration University of Phoenix | | Tempe, AZ | Expected in Aug 2020
Accomplishments
  • Certified Server Trainer
Activities and Honors
  • Member, Small Business Association (2008 - present)
Certifications
  • First Aid/CPR
  • Microsoft Office Specialist (MOS)
  • Association for Project Management (APM)
  • Project Management Professional (PMP)
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Resume Overview

Companies Worked For:

  • Outback Steakhouse
  • Tap@1918
  • Alorica

School Attended

  • Rocky Mount High School
  • University of Phoenix

Job Titles Held:

  • Server
  • Customer Service Representative

Degrees

  • High School Diploma
    Bachelor of Science : Criminal Justice Administration

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