, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Price memorization
Prompt table clearance
Liquor, wine and food service
Dining customer service
Check payment processing
Menu knowledge
Point of Sale (POS) system operations
Effective customer upselling
High-volume dining
Food safety understanding
Wine pairings
In-depth food and wine knowledge
Sales techniques
Service prioritization
Experience
11/2018 to CurrentServerYotel | Miami, FL,
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Educated guests on daily specials and menu offerings such as appetizers, entrees, and desserts.
Managed closing duties, including restocking items and reconciling cash drawers.
Promoted desserts, appetizers, and specialty drinks.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Maximized team performance by training new employees on proper food handling, guest expectations, and restaurant protocols.
Discussed alternative selections with the chef for guests with food allergies or gluten-free requests.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs, and other special requests.
11/2017 to 05/2018ServerYotel | New York, NY,
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Educated guests on daily specials and menu offerings such as appetizers, entrees, and desserts.
Recommended daily specials, wine selections, and desserts to guide patrons toward more profitable items.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Managed closing duties, including restocking items and reconciling cash drawers.
Promoted desserts, appetizers, and specialty drinks.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Maximized team performance by training new employees on proper food handling, guest expectations, and restaurant protocols.
Discussed alternative selections with the chef for guests with food allergies or gluten-free requests.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs, and other special requests.
Upsold customers and optimized table-turns, outperforming wait staff average sales by up to 75%.
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11/2017 to 05/2018Customer Service RepresentativeNrg Energy, Inc. | Buffalo, NY,
Evaluated customer account information to assess current issues and determine potential solutions.
Informed customers about billing procedures, processed payments and provided payment options setup assistance.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Consulted with customers to determine the best methods to resolve service and billing issues.
Set up and activated customer accounts.
Documented conversations with customers to track requests, problems, and solutions.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Reviewed account and service histories to identify trends and issues.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Worked with managers to develop service improvement initiatives.
Delivered a high level of service and support to each customer, paving way for future business opportunities.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Upheld privacy and security requirements established by Alorica and regulatory agencies.
Answered customer questions and addressed concerns, resulting in a 0% reduction in complaint calls.
Exceeded company productivity standards by 95% on a consistent basis, handling more than 85% of quota each day.
Education and Training
Expected in 06/1997High School Diploma | Rocky Mount High School, Rocky Mount, NCGPA:
Expected in 08/2020Bachelor of Science | Criminal Justice Administration University of Phoenix, Tempe, AZGPA:
Accomplishments
Certified Server Trainer
Activities and Honors
Member, Small Business Association (2008 - present)
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