LiveCareer-Resume

server resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Dependable server/shift lead with 5 years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Skills
  • Menu memorization
  • High-volume dining
  • Guest relations management
  • Sales expertise
  • Cash handling expert
  • Food and beverage pairings
  • Food sales and promotion
  • Team Management
  • Problem Resolution
  • MS Office
  • First Aid/CPR
  • Customer Service
  • Verbal and written communication
Work History
Server, 12/2017 - Current
Yotel Boston, MA,
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Upsold specialty items to increase overall sales and exceed targets.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Server, 06/2017 - 11/2017
Yotel Washington, DC,
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Bussed and reset on average 16 tables per shift, working efficiently to keep dining room and work areas clean.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings- increasing daily beverage sales by 15 % on average.
  • Greeted and maintained relationships with regular customers.
Server/Shift Leader, 12/2015 - 06/2017
Applebee's City, STATE,
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
  • Checked identification to enforce age regulations for alcoholic beverages
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
  • Responded to and resolved customer questions and concerns
  • Worked with team members to improve performance and implement training updates
  • Trained and mentored new employees to maximize team performance
  • Kept employees operating productively and working on task to meet business and customer needs
  • Kept work areas clean, organized and safe to promote efficiency and team safety
  • Used spreadsheet to input End of Shift data
Education
High School Diploma: , Expected in 05/2016
-
Covington High School - Covington, LA
GPA:
Status -
  • Graduated summa cum laude
  • Graduated with 4.3 GPA
  • Graduated in Top 10% of Class
  • Member of National Honor Society
  • Obtained a 32 composite score on the ACT

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Resume Overview

School Attended

  • Covington High School

Job Titles Held:

  • Server
  • Server
  • Server/Shift Leader

Degrees

  • High School Diploma

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