Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Dependable server/shift lead with 5 years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Skills
Menu memorization
High-volume dining
Guest relations management
Sales expertise
Cash handling expert
Food and beverage pairings
Food sales and promotion
Team Management
Problem Resolution
MS Office
First Aid/CPR
Customer Service
Verbal and written communication
Work History
12/2017 to CurrentServerYotel | Boston, MA,
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Upsold specialty items to increase overall sales and exceed targets.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Checked identification to enforce age regulations for alcoholic beverages.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
06/2017 to 11/2017ServerYotel | Washington, DC,
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Bussed and reset on average 16 tables per shift, working efficiently to keep dining room and work areas clean.
Checked identification to enforce age regulations for alcoholic beverages.
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings- increasing daily beverage sales by 15 % on average.
Greeted and maintained relationships with regular customers.
12/2015 to 06/2017Server/Shift LeaderApplebee's | City, STATE,
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
Checked identification to enforce age regulations for alcoholic beverages
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
Responded to and resolved customer questions and concerns
Worked with team members to improve performance and implement training updates
Trained and mentored new employees to maximize team performance
Kept employees operating productively and working on task to meet business and customer needs
Kept work areas clean, organized and safe to promote efficiency and team safety
Used spreadsheet to input End of Shift data
Education
Expected in 05/2016High School Diploma | Covington High School, Covington, LAGPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
