Dependable employee with five years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Skills
Menu memorization
Guest relations management
Point of sale knowledge
To-go order preparation
Sale expertise
Beverage preparation
Food sales and promotion
High-volume dining
Wine service
Daily specials memorization
Tableside service
Order accuracy
Order delivery practices
Cash handling expert
Bill computation
Stocking and replenishing
Hospitality service expertise
Dining area cleanliness
Food and beverage pairings
Guest seating arrangements
Performance improvement
Item promotion
Food preparation and safety
Table setting
Cash handling
Food running
Food station setup
Menu presentation
Ordering procedures
Table setting knowledge
Communication skills
Banquet coordination
Front-of-house display creation
Food spoilage prevention
Food preparation
Security awareness
Customer and client relations
Customer/Client relations
Scheduling
Conflict resolution
Office management
Time management
Sorting and labeling
Organization skills
Data entry
Strategic planning
Technical support
Personable and outgoing
Telephone skills
Memorization and recall
Multitasking strengths
Verbal and written communication
Punctual
Customer-service oriented
Budgeting
MS Office proficiency
Staff management
Administrative support
Dining room management
Impression management
Reservation coordination
Menu board art
Kitchen staff coordination
POS systems knowledge
Multi-line phone talent
Employee relations
Upselling techniques
Credit card processing
Active listening skills
Personable
Money handling abilities
Group reservations management
Guest relations
Problem-solving
Multitasking
Work History
Server, 05/2018 - 12/2019 Pizza Hut – West Bend, WI,
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Kept register accurate through correct billing, payment processing and cash management practices.
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
Monitored guests for intoxication and immediately reported concerns to management.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Bussed and reset upwards of 50 tables per shift, working efficiently to keep dining room and work areas clean.
Prepared beverages and filled food orders for customers.
Checked identification to enforce age requirement for alcoholic beverages.
Scheduled reservations and managed seating arrangements in popular 260-seat Italian restaurant.
Greeted and maintained relationships with regular customers.
Managed food resources, memorized orders and wrote patron's food orders on slips in 260-seat restaurant.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Served needs of more than 100 customers in busy environment.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
Managed schedules, accepted time off requests and found coverage for short shifts.
Trained and mentored new employees to maximize team performance.
Responded to and resolved customer questions and concerns.
Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
Maintained safe working environment by observing safety procedures, policies and regulations.
Helped store management meet standards of service and quality in daily operations.
Worked with team members to improve performance and implement training updates.
Completed store opening and closing procedures, including setting up registers and checking products.
Tracked receipts, employee hours and inventory movements.
Kept employees operating productively and working on task to meet business and customer needs.
Distributed individual assignments to team members and monitored progress against production timetables.
Optimized safety and productivity by regularly cleaning and organizing work zones.
Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Mentored junior team members on protocols and procedures of each station to maximize contributions.
Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
Held meetings with employees to evaluate performance and make plans for improvement.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Trained new employees and promoted supportive, performance-oriented atmosphere by, instructing each in use of machinery, standard operating procedures and company policies.
Removed debris and trash and swept up metal parts following each shift to keep work areas clean and organized.
Education
High School Diploma: , Expected in 05/2018 - North Kansas City High School - Kansas City, MO, GPA:
Graduated with 4.29 GPA
Graduated in Top 10% of Class
Graduated with the International Baccalaureate Diploma
: Environmental Science, Expected in - University of Missouri-Kansas City - Kansas City, MO, GPA:
Bachelor's: Sociology, Expected in 05/2022 - University of Oregon - Eugene, OR GPA:
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