Customer-focused Retail Associate with solid understanding of retail dynamics, marketing and customer service. Offering 5+ years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
Skills
Price memorization
Dish preparation
Check payment processing
Buffet setup and takedown
Point of Sale (POS) system operations
Relationship management
Quality control
Sales Techniques
Service prioritization
Regulatory compliance
Experience
10/2019 to Current
ServerOlive Garden – Ann Arbor, MI,
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Collaborated with host, bus person and cook to serve up food and beverage options.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Provided exceptional service to high volume of daily customers.
Cleared table and bussed dishes to allow for quick setups.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Set up dining room to meet hospitality and service standards.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
08/2020 to 08/2021
Online Personal ShopperHy-Vee – Bettendorf, IA,
Satisfied customers with quick, accurate service under tight deadlines.
Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
Organized as many as [Number] deliveries per hour by smoothly selecting and purchasing items.
Completed pickup and shopping orders for customers across [Location].
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Chose top-quality items to fulfill over [Number] daily customer orders.
Followed application instructions closely and reviewed deliveries to minimize errors.
Reset store displays for special events and seasonal merchandise changes.
Worked quickly to pack orders efficiently and decrease product damage by [Number]%.
Listened to customer needs to identify and recommend best products and services.
Maximized hourly rate by organizing shopping trips and planning efficient routes.
Kept detailed inventory records to best meet customer needs and suggest alternatives to [Type] products or supplies.
Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
12/2018 to 09/2019
CookFairview Manor – Fairview, PA,
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Set up and performed initial prep work for soups, sauces and salads.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
Grilled and deep fried various foods from meats to potatoes.
Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Replenished food items from inventory and rotated ingredients.
Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Precooked certain items during slow periods to reduce wait times during lunch and dinner rush.
Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
Modified standard recipes to account for ingredient issues, customer requests or substitutions for allergen concerns.
Regulated oven, broiler and roaster operations for cooking at correct temperatures.
Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Developed processes to streamline food-preparation and presentation tasks, recommending changes as necessary to boost food-cost savings.
Coordinated average of [Number] to [Number] daily food orders, organizing timely deliveries to each table.
Developed new recipes based on knowledge of consumer tastes, ideal nutritional needs and budgetary considerations.
Education and Training
Expected in 06/2013
High School Diploma: East High School, Cheyenne, WY - Cheyenne, WY, GPA:
Expected in
: Therapeutic Massage IBMC College - Colorado Springs, CO GPA:
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