Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
12/2019 to Current
ServerRed Robin International, Inc. – Hurst, TX,
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Operated POS terminals to input orders, split bills and calculate totals.
Provided exceptional service to 50 customers per day.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Greeted customers, answered questions and recommended specials, wine to increase profits.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Processed customers' payments and provided receipts.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Calculated charges, issued table checks and collected payments from customers.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Sent orders to kitchen staff by calling back and printing bills and putting up on the receipt bar.
Rearranged tables and chairs to prepare for large groups.
Greeted newly seated guests quickly and efficiently.
Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
06/2016 to 07/2019
ServerRed Robin International, Inc. – Issaquah, WA,
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Operated POS terminals to input orders, split bills and calculate totals.
Provided exceptional service to over 100 customers per day.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Collaborated with host, bus person and cook to serve up food and beverage options.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Processed customers' payments and provided receipts.
Calculated charges, issued table checks and collected payments from customers.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Reviewed identification for patrons before serving alcoholic drinks.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Rearranged tables and chairs, located or rolled extra silverware to prepare for large groups.
Greeted newly seated guests quickly and efficiently.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
01/2012 to 02/2014
Server Red Robin International, Inc. – Lacey, WA,
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Provided exceptional service to 200 customers per day.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Greeted newly seated guests quickly and efficiently.
Collaborated with host, bus person and cook to serve up food and beverage options.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Calculated charges, issued table checks and collected payments from customers.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Reviewed identification for patrons before serving alcoholic drinks.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Processed customers' payments and provided receipts.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
01/2011 to 01/2012
HostessTrinity Health Corporation – Delmar, NY,
Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
Answered customers' questions about hours, seating, current wait time and other information.
Notified server after seating parties in section to facilitate prompt service.
Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Greeted guests and gathered information to seat groups or place on waitlist.
Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
Accommodated guests with children and special needs to promote comfortable dining experience.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Offered preferred tables and other special accommodations to VIP customers.
Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
Enhanced guests' experiences by fulfilling special requests during visits.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Answered questions about food and order statuses for waiting customers.
Answered telephone to provide dining information and take party reservations.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Communicated with kitchen staff about cook times to foster customer satisfaction.
Education and Training
Expected in 05/2010
High School Diploma: Bexley High School - Bexley, OH GPA:
Expected in
: Communications Otterbein University - Westerville, OH GPA:
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