Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Dynamic restaurant professional with 6 years in FOH and BOH functions. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, upselling additional products and taking accurate drink and food orders.
High-energy restaurant professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly set up reservations, coordinate events and monitor routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks.
Skilled food service professional offering expertise in order taking, money handling and product promotion. Maintain deep understanding of menu offerings to provide expert recommendations for any desire. Familiar with special dietary requirements such as food allergies and celiac disease.
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Results-oriented Cashier motivated to exceed expectations and deliver exceptional service to meet all customer needs. Resourceful professional with history of increasing sales and decreasing shrinkage while exceeding sales and productivity objectives.
Multilingual customer service professional with advanced English and Spanish abilities. Demonstrated success in making callers feel comfortable and resolving diverse issues. Excellent communication and multitasking abilities.
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.
Skills
Customer and Personal Service English & Spanish Language
Server, 07/2014 to 03/2020 Clubcorp Club Operations, Inc. – Victorville, CA,
Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
Load trays with accessories such as eating utensils, napkins, or condiments.
Take food orders and relay orders to kitchens or serving counters so they can be filled.
Stock service stations with items such as ice, napkins, or straws.
Total checks, present them to customers, and accept payment for services.
Prepare food items, such as sandwiches, salads, soups, or beverages.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Operated POS terminals to input orders, split bills and calculate totals.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Prepared salads and appetizers to back up kitchen staff.
Partnered with team members to efficiently serve food and beverages.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Receptionist, 04/2018 to 12/2019 Gensler – Baltimore, MD,
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Receive payment and record receipts for services.
Hear and resolve complaints from customers or the public.
Schedule appointments and maintain and update appointment calendars.
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
Take orders for merchandise or materials and send them to the proper departments to be filled.
Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
Sorted incoming mail and directed to correct personnel each day.
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Kept reception area clean and organized to offer positive first impression to every visitor.
Took accurate messages for staff and management to facilitate open and speedy communication.
Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
Prepared, compiled and filed documents as well as reports presented to various parties.
Maintained daily calendars, set appointments with clients and planned daily office events.
Answered and directed incoming calls using multi-line telephone system.
Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Server, 02/2016 to 06/2016 Clubcorp Club Operations, Inc. – Cary, NC,
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Managed closing duties, including restocking items and reconciling cash drawer.
Operated POS terminals to input orders, split bills and calculate totals.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Education and Training
Phlebotomy : CPT 1 Certified , Expected in 09/2019 to University of Redlands - Redlands, CA GPA:
Barber: Cosmetology Education, Expected in 07/2016 to International School of Beauty Palm - Desert, CA GPA:
High School Diploma: , Expected in 06/2014 to Amistad High School - Indio, CA GPA:
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