Dynamic restaurant professional with 6 years in FOH and BOH functions. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, upselling additional products and taking accurate drink and food orders.
High-energy restaurant professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly set up reservations, coordinate events and monitor routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks.
Skilled food service professional offering expertise in order taking, money handling and product promotion. Maintain deep understanding of menu offerings to provide expert recommendations for any desire. Familiar with special dietary requirements such as food allergies and celiac disease.
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Results-oriented Cashier motivated to exceed expectations and deliver exceptional service to meet all customer needs. Resourceful professional with history of increasing sales and decreasing shrinkage while exceeding sales and productivity objectives.
Multilingual customer service professional with advanced English and Spanish abilities. Demonstrated success in making callers feel comfortable and resolving diverse issues. Excellent communication and multitasking abilities.
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.
Skills
Customer and Personal Service English & Spanish Language
University of RedlandsRedlands, CAExpected in 09/2019 ā āPhlebotomy :CPT 1 Certified - GPA:
International School of Beauty PalmDesert, CAExpected in 07/2016 ā āBarber:Cosmetology Education - GPA:
Amistad High SchoolIndio, CAExpected in 06/2014 ā āHigh School Diploma: - GPA:
Experience
Clubcorp Club Operations, Inc. - Server Victorville, CA, 07/2014 - 03/2020
Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
Load trays with accessories such as eating utensils, napkins, or condiments.
Take food orders and relay orders to kitchens or serving counters so they can be filled.
Stock service stations with items such as ice, napkins, or straws.
Total checks, present them to customers, and accept payment for services.
Prepare food items, such as sandwiches, salads, soups, or beverages.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Operated POS terminals to input orders, split bills and calculate totals.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Prepared salads and appetizers to back up kitchen staff.
Partnered with team members to efficiently serve food and beverages.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
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