Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Hardworking & motivated employee with proven relationship-building and time management skills in fast-paced environments.
Impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Skills
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Experience
SERVER , 08/2019 - 11/2020
Oakmont Management Group – Mountain View, CA,
Oakmont Management Group – Mountain View, CA,
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Upsold customers and optimized table-turns
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Processed customers' payments and provided receipts.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Calculated charges, issued table checks and collected payments from customers.
- Greeted newly seated guests quickly and efficiently.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Human Resources Assistant, 06/2017 - 02/2019
City Of Blue Springs – Blue Springs, MO,
City Of Blue Springs – Blue Springs, MO,
- Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
- Conducted employment verification and background investigation to facilitate hiring process.
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
- Liaised with HR management to devise and update policies based on changing industry and social trends.
- Prepared and submitted final pay for exiting employees to comply with federal law.
- Developed and maintained training materials and benefits packets for new hires.
- Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
- Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
- Assisted with employee termination process to drive consistency and reduce discrimination claims.
- Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol.
- Verified previous employers and other references to determine applicants' employment acceptability.
- Coordinated training schedules and filed crucial administrative paperwork.
- Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
- Examined employee files to answer inquiries for assistance with personnel actions.
- Processed business and identification cards, bank accounts and reference and medical checks to streamline hiring protocol.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Kept team on track by assigning and supervising their activities and giving constructive feedback.
SERVER , 03/2012 - 02/2014
Oakmont Management Group – San Anselmo, CA,
Oakmont Management Group – San Anselmo, CA,
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Plated food and assessed plate presentation to maintain highest standard of food quality.
- Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education and Training
: Liberal Arts And General Studies, Expected in
NORTHWEST SHOALS COMMUNITY COLLEGE - Muscle Shoals, AL,
NORTHWEST SHOALS COMMUNITY COLLEGE - Muscle Shoals, AL,
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School Attended
- NORTHWEST SHOALS COMMUNITY COLLEGE
Job Titles Held:
- SERVER
- Human Resources Assistant
- SERVER
Degrees
- Some College (No Degree)
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