, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Communicative Job Title dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurant. Detailed organizer of service operations with versatility in stressful circumstances.
Dependable Job Title succesful providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Versatile Job Title with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions.
Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and Task and training in Skill. Motivated to learn, grow and excel in Industry.
Skills
Wine Service
Stocking and Replenishing
Hospitality Service Expertise
Work History
06/2015 to 03/2020ServerVacasa | Coastal, GA,
Cultivated warm relationships with regular customers.
Kept server areas clean and stocked to increase efficiency while working tables.
Greeted new customers, discussed specials and took drink orders.
Explained menu items and suggested appropriate options for food allergy concerns.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Delivered quality services while maintaining friendly and welcoming environment.
Worked with POS system to place orders, manage bills and handle complimentary items.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Prepared beverages and filled food orders for customers.
Took orders and delivered food items to residents in main dining room.
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Built long-lasting relationships with residents.
Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
Organized students entering cafeteria into various food lines to keep groups flowing smoothly.
Complied with health and safety regulations, maintaining top cleanliness and organization.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
Noted special patron requests and followed up with kitchen to confirm delivery.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
Checked on needs of each table and retrieved additional items.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Regulated dismissal of students by section and guided disposal of tray and silverware in return area.
Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Inspected dishes and utensils for cleanliness.
Organized and replenished supplies at food stations to optimize team performance.
Used slow periods to restock supplies, ice, trays and delivery bags.
Stayed up-to-date on menu changes to help customers make food choices.
Greeted incoming guests and managed accurate seating based on customer desires and server loads.
Completed efficient table resets by wiping down surfaces and refilling condiments.
Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
Garnished dishes and quickly delivered items to customers, minimizing wait times.
Maintained excellent standards of service by closely monitoring diner safety and meeting customer needs.
Kept register accurate through correct billing, payment processing and cash management practices.
Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
Bussed and reset tables to keep dining room and work areas clean.
Backed up hosts by greeting guests, assigning tables and escorting to seats.
Checked identification for minimum age for sale of alcoholic beverages.
Used cash registers and credit card machines to cash out customers.
Assisted in food preparation as directed while following instructions to meet specific dietary needs.
Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Set up and broke down buffet and other self-service areas, organizing components in logical and visually pleasing manner.
Communicated complex requests to kitchen team, playing key roles in satisfying selective clientele.
Elevated customer satisfaction through followup and enthusiastic customer service.
Checked in with customers and specific dietary needs while refilling waters and clearing plates.
Replenished table, wait staff and kitchen supplies.
Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.
Oversaw lunchroom workers and kitchen staff in preparation, delivery and cleaning duties.
Teamed with kitchen group in surpassing guest expectations, achieving top retention and referral rates.
Accepted and documented table reservations.
Oversaw proper set-up of tables to accommodate large parties.
Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
Implemented best practices and completed training on new dishes, drinks and services to optimize guest recommendations.
Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
Observed all safety and loss prevention procedures to adhere to universal precautions and infection control guidelines.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Collaborated with bar staff to complete alcoholic beverage orders for guests in all dining areas.
Prepared specialty desserts for customers including Creme Brulee and cheesecake.
Applied comprehensive knowledge of wine, cider and beer as well to increase daily beverage sales.
Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using Software to confirm deliveries to correct rooms.
Increased sales significantly by upselling higher-end products to customers.
Maximized customer and worker safety by updating emergency protocols.
06/2014 to 05/2015CashierHudson's Bay Company | New Orleans, LA,
Assisted customers by answering questions and fulfilling requests.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Assisted cashier team with resolving problems and maintaining efficiency.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Answered questions about store policies and addressed customer concerns.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Quickly and accurately counted drawers at start and end of each shift.
Managed special actions such as returns processing and payment reversals for team members.
Readied daily tills for each cashier, including counting out change and documenting total amounts end-of-shift review.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Met all customer needs with engaged attention and knowledgeable service while meeting sales goals through effective promotion of Product or Service.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Checked identification for proof-of-age for alcohol and tobacco sales.
Worked closely with shift manager to solve problems and handle customer concerns.
Worked flexible schedule and extra shifts to meet business needs.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Trained as Job title and provided back-up coverage to provide customers with optimal support.
06/2013 to 06/2014Restaurant HostessOmni Hotels | Austin, TX,
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Supervised server balance and monitored table turnover to accurately seat customers.
Collected information from arriving customers to seat groups or place them on waitlist.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Answered customer questions about hours, seating and menu information.
Monitored dining room and guest flow to maximize table usage and minimize wait times by Number%.
Planned and executed Number-guest parties by organizing menus, spaces and special requests.
Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for all patrons.
Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
Applied comprehensive knowledge of wine, cider and beer as well to increase daily beverage sales.
Conducted dining room and server checks to assess readiness for expected customer loads.
Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
Assessed large restaurant and lounge according to state and federal cleanliness standards.
Education
Expected in 05/2010Diploma | Monument Valley High School, Kayenta, AZGPA:
Expected in | General StudiesDine College, Tsaile, AZ, GPA:
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