Sociable Waiter skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift. Dynamic Waiter with 10 + years in FOH and BOH functions. Engaging communicator with exceptional customer service and food handling skills. Mesmerizes menu items and orders, upselling additional products and taking accurate drink and food orders. Skilled all the jobs offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations. Customer-oriented with 10+ years of success creating memorable dining experiences for patrons. Talented at cheerfully recommending selections, taking orders and fulfilling requests exactly as asked. Enhanced customer satisfaction 100% by maintaining upbeat attitude, quickly attending to guests always. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
- Warm and Friendly
- Cool Under Pressure
- Able to Lift 30 Pounds
- Service-Oriented
- Team Player
- Menu Memorization and Presentation
- Verbal and Written Communication
- Age Verification
- Special Requests and Substitutions
- Food and Beverage Service
- Cleaning and Sanitizing
- Covid Symptom Screening
- Staff Training
- Customer Service and Rapport
- Workflow Coordination
- Relationship Building
- Upselling and Cross Selling
- Conflict and Complaint Resolution
- Transactions and Cash Handling
- High Volume Dining
- Food Safety Standards
- PPE Guideline Compliance
- Specials Promotion and Upselling
- Order Accuracy and Delivery
- Detail-Oriented
- Adaptable and Flexible
- Reliable and Responsible
- Team Leadership
- Process Monitoring
- Microsoft Office
- Food Preparation and Safety
- Multitasking and Prioritization
- Inventory Management
Liverpool, NY, Jun2020 - 08/2021
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Cleared table and bussed dishes to allow for quick setups.
- Stocked server areas with supplies before, during and after shifts.
- Set up dining room to meet hospitality and service standards.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Implemented sanitary food handling, holding and service protocols.
Concord, CA, May2017 - Mar2020
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented conversations with customers to track requests, problems and solutions.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Assisted customers in making payments on accounts and setting up payment plans.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
Concord, CA, May2015 - May2017
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Assisted customers in making payments on accounts and setting up payment plans.
- Upheld strict quality control policies and procedures during customer interactions.
- Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
- Recommended improvements to products and services to mitigate complaints.
- Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
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School Attended
- East High School
Job Titles Held:
- Server
- Customer Service Associate
- Customer Service Associate
Degrees
- High School Diploma
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