Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Pleasant and friendly individual that offers customer assistance in any situation. Enjoys working closely with peers and management to provide positive guest experiences. Personable hospitality professional with knack for providing exceptional services to guests. Looking to be high-performing Front Desk Agent for nationally recognized hotel chain. Positive and upbeat Front Desk Agent successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.

Skills
  • Computer skills
  • Time management
  • Friendly, positive attitude
  • Multitasking
  • Team building
  • Flexible
  • Working collaboratively
  • Organizational skills
  • Work ethic
  • Training & Development
  • Active listening
  • Customer reservations
  • Travel reservations
  • Telephone reception
  • Relationship management
Experience
Server, 10/2007 to Current
Bass Pro ShopsSpringfield, MO,
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Set up dining room to meet hospitality and service standards.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Implemented sanitary food handling, holding and service protocols.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Documented food orders and ran items to guest tables in dining room.
  • Set up tables and counters to prepare dining and serving areas.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Calculated charges, issued table checks and collected payments from customers.
Assistant Manager (OPT Program), 05/2014 to 12/2014
Southwest AirlinesFresno, CA,
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Recruited and hired qualified candidates to fill open positions.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assisted in store opening by setting up office space, computers and cash registers.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.
  • Audited and reconciled electric facility information for contractors and company crew members to continue organizational function.
Customer Service Agent, 02/2003 to 08/2007
Northwest AirlinesCity, STATE,
  • Answered inbound customer calls and responded to inquiries.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Documented customer information and activity in customer database.
  • Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Tagged checked baggage with appropriate destination with an accuracy rate.
  • Greeted crew members, flight attendants and passengers in welcoming and friendly manner.
  • Assisted customers with ticket purchases, trip planning, pricing and scheduling.
  • Delivered outstanding service, including interacting with customers, answering customer inquiries and effectively handling any customer complaints.
  • Responded politely to passenger complaints regarding ticketing and baggage handling.
  • Completed order transactions and generated travel documentation and detailed itineraries.
  • Addressed customer inquiries via email, telephone calls or in person, providing prompt response or follow-up.
  • Entered information in the system to maintain updated details related to customer ticket orders, reservations and payment method.
  • Contacted and verified will-call orders and cancellation list or past customers to offer last-minute ticket options.
  • Greeted passengers and provided boarding instructions.
  • Collected baggage charges and accepted baggage for check-in.
  • Managed gate, ramp and cabin services for each flight.
  • Utilized PA system to announce departures and changes to landings.
  • Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
  • Processed reservations and issued travel and hotel vouchers.
  • Oversaw employee work schedules and delegated daily assignments.
  • Provided clients with assistance in preparing required travel documents and forms.
  • Contacted customers to advise on travel conveyance changes and to confirm reservations.
  • Assembled and issued required documentation, such as tickets, travel insurance policies and itineraries.
Education and Training
Master of Science: Acupuncture And Oriental Medicine, Expected in 05/2021
Virginia University of Integrated Medicine - Fairfax, VA,
GPA:
Associate of Arts: Biblical Studies, Expected in 12/2017
Ivy Christian College - Fairfax, VA
GPA:
MBA: Hospitality Management, Expected in 09/2015
Washington Baptist University - Annandale, VA,
GPA:
MBA: Hospitality Management, Expected in 12/2013
Stayer University - Alexandria, VA,
GPA:
MBA: Hospitality Management, Expected in 04/2011
University of Northern Virginia - Annandale, VA,
GPA:
Bachelor of Arts: Humanities in Major of Tourism And Hotel, Expected in 04/2002
Bangkok University - Bangkok, Thailand,
GPA:

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Resume Overview

School Attended

  • Virginia University of Integrated Medicine
  • Ivy Christian College
  • Washington Baptist University
  • Stayer University
  • University of Northern Virginia
  • Bangkok University

Job Titles Held:

  • Server
  • Assistant Manager (OPT Program)
  • Customer Service Agent

Degrees

  • Master of Science
  • Associate of Arts
  • MBA
  • MBA
  • MBA
  • Bachelor of Arts

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