Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Skills
Conflict and Complaint Resolution
Food and Beverage Service
Customer Service and Rapport
Menu Memorization and Presentation
Transactions and Cash Handling
Guest Satisfaction
Anticipating Guest Needs
Suggestive Selling
Managing Multiple Priorities
Education
Middlesex Community College - BedfordBedford, MAExpected in 05/2023 ā āAssociate of Arts:Liberal Arts And Sciences - GPA:
Work History
Holiday Retirement - Server Wyoming, MI, 07/2021 - 10/2022
Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Checked identification for minimum age for sale of alcoholic beverages.
Increased sales significantly by upselling higher-end products to customers.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Answered customers' questions, recommended items and recorded order information.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Holiday Retirement - Flexible Fulfillment Team Member Yucaipa, CA, 10/2018 - 07/2021
Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
Checked inventory and selected products from specific locations based upon availability.
Picked and packed order items.
Followed orders precisely for correct items, sizes and quantities.
Reviewed order slips, picked products and staged merchandize to be shipped.
Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
Advance Auto Parts - Server Quincy, MA, 04/2016 - 08/2018
Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Checked identification for minimum age for sale of alcoholic beverages.
Increased sales significantly by upselling higher-end products to customers.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Jersey Mike's Subs - Assistant Manager City, STATE, 12/2014 - 04/2016
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Increased sales by driving operational efficiencies and building excellent customer rapport.
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