, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Skills
Staff development
Brand management
Supervision
Problem resolution
Attention to detail
Resilience
Stress management
Work ethic
Confidence
Team management
Organization
Process improvement
Analytical skills
Languages: English,Russian,Ukrainian
Leadership
Experience
Bar Manager, 08/2022 - Current Hearth Management – Madison, CT,
Maintained detailed inventory of bar supplies and stocked work areas.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Reorganized bar stations to streamline service flow.
Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Created signature beverages to increase revenue and patron loyalty.
Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
Assistant Manager, 06/2022 - 08/2022 Morgan Stanley – Portland, OR,
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Delegated daily tasks to team members to optimize group productivity.
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Recruited and hired qualified candidates to fill open positions.
Worked closely with customers to understand needs and resolve diverse issues.
Supervised serving staff to drive high level of hospitality and food excellence.
Created positive guest experience by listening to guest needs and recommending options to meet requests.
Managed tables throughout dining room to execute service at highest level.
Worked with management to coordinate special functions and events.
Managed opening and closing duties to facilitate restaurant operations.
Server, 04/2021 - 02/2022 Department Of Defense – Nashua, NH,
Provided exceptional service to high volume of daily customers.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Collaborated with host, bus person and cook to serve up food and beverage options.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Manager, 08/2019 - 04/2021 Company Name – City, State,
Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Decreased costs significantly by negotiating with vendors and suppliers for better prices.
Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Facilitated month-end journal entries, account reconciliation and invoicing using Excel.
HR Manager, 10/2017 - 07/2019 Company Name – City, State,
Supervised and coordinated activities of human resources staff, delegating tasks relating to employment, compensation and employee relations.
Facilitated new hire on-boarding program by scheduling training initiatives, resolving issues and processing paperwork.
Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits.
Reduced accidents in workplace by being proactive with prevention by implementing safety policies and procedures.
Conducted employee performance reviews to access strengths and weaknesses, keeping feedback positive and constructive.
Transformed underperforming and overstaffed department into trimmed-down and well organized staff.
Waiter, 06/2016 - 10/2017 Company Name – City, State,
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Calculated charges, issued table checks and collected payments from customers.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
Increased sales of key menu items through effective upselling.
Education and Training
High School Diploma: , Expected in 05/2015 - Kiev Military Lyceum Named After Ivan Bohun - Kiev,Ukraine, GPA:
High School Diploma: , Expected in 05/2013 - № 10 Kremenchug Lyceum - Kremenchug,Ukraine, GPA:
: , Expected in - Bell Language School - Brooklyn, NY, GPA:
: UX/UI Design, Expected in - Columbia Engineering - New York, NY GPA:
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