Sentinell Llc Resume Example

• Suggested add-on services that would be helpful to customers and improve bottom line.
• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Developed documentation and logs of implemented solutions and generated and submitted reports.
• Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
• Escalated incidents to next level to remain compliant with company's standards and procedures.
• Developed estimates by costing materials, supplies and labor.
• Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
• Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Managed timely and effective replacement of damaged or missing products.
• Increased efficiency and team productivity by promoting operational best practices.
• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Effective liaison between customers and internal departments.
• Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
• Delivered prompt service to prioritize customer needs.

• Performed root-cause analysis on defective components, disassembling them to identify issues and completing necessary repairs.
• Analyzed blueprints and manufacturer instructions to take apart and reassemble machinery for maintenance and component replacements.
• Observed and tested operation of machinery or equipment to diagnose malfunctions using voltmeters or other testing devices.
• Demonstrated equipment functions and features to machine operators.
• Examined parts for defects such as breakage or excessive wear.
• Diagnosed equipment issues by analyzing error messages and testing results.
• Cleaned, lubricated and calibrated machinery components to maintain peak operating performance.
• Determined sources of problems resulting in machinery malfunction, utilizing evaluation instruments and visual and auditory observation to troubleshoot defective equipment.
• Improved operations through consistent hard work and dedication.
• Offered friendly and efficient service to all customers, handled challenging situations with ease.
• Approved student schedules and classes to begin semester.
• Worked with students one-on-one to pick classes coinciding with educational plans.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Created plans and communicated deadlines to ensure projects were completed on time.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.

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