Detail-oriented Owner with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures.
Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Johnson Truck Center - Sentinell Llc Landover, MD, 04/2012 - 02/2021
Employed optimal safety practices to reduce work site complaints, hazards, incidents or lost-time accidents to improve overall OSHA scores and expand bid opportunities.
Diminished regulatory risks by overseeing adherence to insurance and safety regulations across all projects.
Achieved under-budget and on-time project management to adhere to project goals.
Hired and managed employees to maximize productivity while training staff on best practices and protocols.
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Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
Improved supply chain to reduce materials costs and optimize distribution.
Conducted research on emerging trends within industry and capitalized on finds to develop new products, services and strategies.
Integrated new media and web advertising initiatives into client's marketing strategies to enhance brand awareness.
Resolved issues and recommended actions based on production and compliance reports.
Initiated on-time, under-budget project management to optimize performance.
Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
Orchestrated positive media coverage and stakeholder relations as public face of company.
Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email .
Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
Initiated operational improvements using lean methodologies to drive efficiency and reduce costs.
Led operational team in creation, roll out and management of new product lines.
Developed comprehensive performance reports using Google Analytics to strategize resource allocation and establish performance metrics for clients.
Increased company growth through collaboration with sales and marketing departments.
Developed, maintained and operated company's web presence, developing original text and image content for company website and designing HTML and email promotions.
Suggested add-on services that would be helpful to customers and improve bottom line.
Pleasantly greeted customers and asked open-ended questions to better determine needs.
Maintained high customer satisfaction standards to meet or exceed targets.
Developed documentation and logs of implemented solutions and generated and submitted reports.
Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
Escalated incidents to next level to remain compliant with company's standards and procedures.
Developed estimates by costing materials, supplies and labor.
Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Managed timely and effective replacement of damaged or missing products.
Increased efficiency and team productivity by promoting operational best practices.
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Effective liaison between customers and internal departments.
Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Delivered prompt service to prioritize customer needs.
Performed root-cause analysis on defective components, disassembling them to identify issues and completing necessary repairs.
Analyzed blueprints and manufacturer instructions to take apart and reassemble machinery for maintenance and component replacements.
Observed and tested operation of machinery or equipment to diagnose malfunctions using voltmeters or other testing devices.
Demonstrated equipment functions and features to machine operators.
Examined parts for defects such as breakage or excessive wear.
Diagnosed equipment issues by analyzing error messages and testing results.
Cleaned, lubricated and calibrated machinery components to maintain peak operating performance.
Determined sources of problems resulting in machinery malfunction, utilizing evaluation instruments and visual and auditory observation to troubleshoot defective equipment.
Improved operations through consistent hard work and dedication.
Offered friendly and efficient service to all customers, handled challenging situations with ease.
Approved student schedules and classes to begin semester.
Worked with students one-on-one to pick classes coinciding with educational plans.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Created plans and communicated deadlines to ensure projects were completed on time.
Developed and implemented performance improvement strategies and plans to promote continuous improvement.
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