Senior Vice President - Director of Deposit Operations/Security Officer Resume Example
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SENIOR VICE PRESIDENT - DIRECTOR OF DEPOSIT OPERATIONS/SECURITY OFFICER
Executive Profile
Experienced executive with a unique combination of technical expertise, managerial experience, business leadership and a consistent track record in delivering proven results, improving customer satisfaction and developing strong team relationships. I have demonstrated the ability to interact with all levels of leaders and employees and have logical and systematic problem solving skills.
Skill Highlights
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Core Accomplishments
- Developed policies and procedures for Deposit Operations, financial centers, bank secrecy act, physical and it security;
- Created new bank products;
- Achieved satisfactory or above scores on all audits with both internal auditors and examiners;
Professional Experience
Bickford Senior Living － Marshalltown , IASenior Vice President - Director of Deposit Operations/Security Officer
- Teamed with three other individuals in the opening of the Bank on November 7, 2005;
- Designed and implemented policies, procedures, and training for Deposit Operations, Bank and Employee Security, Bank Secrecy Act, IT, Compliance, Audit and Facilities;
- Developed an Audit and Compliance program for the Bank; Developed the Bank Secrecy Act policy, procedures and risk assessments; Successfully coordinated training and the manual on Information Security, Network and PC, Disaster Recovery and Security;
- Developed monthly Board reporting and training of the Board of Directors for Bank Secrecy Act and Red Flag, Identity Theft programs; Created a Teller Manual to include Teller tasks and responsibilities; Serve on Management Team to design bank products and services; Have maintained bank losses for overdrafts, fraud, and debit card losses under proposed budget;
- Received Satisfactory or above audit ratings on the Bank's Internal, Compliance, BSA, Deposit Operations, Bank Security and Business Recovery from Internal/External Audit firms, FDIC and Department of Banking and Finance since Bank's opening date in 2005; In 2009 received the honor of being selected as one of four employees of the Bank that played a major role in the success of the bank during very challenging economic times;
- Managed the closing of two financial centers in a very positive and systematic manner during very challenging times for the economy and the bank;
- Maintain a very good working relationship with Auditors and Regulators.
01/2002 - 01/2005
SouthTrust Bank － City , STATEVice President Administrative Manager
- Direct, manage, and coached a team of 15 multi-departmental employees including, Safe Deposit, Retail Operations Officers, Telephone Banking, Response Team and Project Managers; Provided retail deposit assistance to 100 financial centers for operational soundness, compliance and security; Participated in the design and delivery of training sessions to financial center teams regarding policy, procedures, retail operations, security, and compliance; Designed and implemented a successful corporate audit program, which coupled with training, was intended to improve audit scores.
- Resulted in an increase from 1 Excellent score in 2002, to 7 Excellent scores in 2003 and 14 in 2004; Reviewed bank procedures on bait money and suggested a plan that would save the bank $750,000.
- Plan was implemented and the bank was able to invest these funds verses sitting idle in bank vaults; Designed and developed a program to improve the monitoring of the bank's safe deposit box compliance and past due rents.
- Resulted in bank being in full compliance with regulations and a 90% decrease in past due rent on safe deposit boxes within a 12 month period; Successfully coordinate the opening and relocation of financial centers.
- Implemented a plan where a new financial center is ready to open within two days of receiving the certificate of occupancy.
- Successfully used this plan to open 9 financial centers in 12 months; Coordinated the training schedules for deposit conversion training to bring SouthTrust Bank and Wachovia Bank together.
- Scheduled approximately 500 employees and managed an additional 7 employees during this project.
01/1997 - 01/2002
Wachovia Bank NA － City , STATEVice President - Region Operations Manager
- Managed and coached a team of five Retail Operations Officers, served as liaison to 80 Branches with management of a 25-member travel team; Delivered various training initiatives to the teams in the financial centers, i.e.
- policy and procedures, retail operations, security, compliance; Reviewed and implemented with team innovative strategies to provide sound banking policies and improve bank operations; Coordinated branch closings and openings; Conducted branch audits for corporate compliance and adherence to bank policies; Served as charge off committee chairperson, reviewed and coordinated the reporting of all losses, lowering losses by approximately 40%.
- Implemented an awards program for preventing losses; Served on Disaster Recovery Team as the Market Coordinator.
- Implemented procedures during several hurricane situations and other financial center evacuation requirements; Participated on the merger teams to bring 1st United Bank, American Bank and Republic Security Bank into Wachovia; Managed the main office for 1st United Bank with a team of 10 retail delivery employees.
Education
2015
GBA Operations and Technology SchoolAIB Certificate in Fundamentals of Banking Extraordinary Sales Leadership Maximum Impact Leadership Training Project Management Courses Dale Carnegie Public Speaking Course Certified in Bank Secrecy Act 2005 Other numerous banking related classes and seminars
Continuity Of Operations Planning (COOP) - GEMA Homeland Security June 2013
Continuing education through ABA courses and other bank related sources
Interests
Taught a group of second graders for two consecutive years on banking and finance in their community. Meals on Wheels Delivered meals to homebound seniors. Empty Stocking Fund Volunteer each year to work at the toy distribution warehouse from 2004 - 2010 Community Assistance Center Volunteer Monthly in Food Pantry April 2014 to present Volunteer to feed the homeless at UMC March 2014 to present Georgia Bankers Association Committees Serve on Security Committee from 2010 to current date Served as Co-Chairperson on Security Committee in 2013 Served as Chairperson on Security committee in 2014 Served on Compliance Committee 2011 Serve on Operations and Technology Committee 2011 to current date Served on inaugural Women in Banking Conference January 2015 Member Profile on GBA Website January 2015 1
Personal Information
Big Brothers / Big Sisters of America
Mentored a 13-year-old "Little Sister". I believe my association with her kept her in school and today she is a wonderful mother of two children. We have maintained our friendship into her adult life. She is now in her 30's.
Additional Information
- VOLUNTEER ACTIVITIES Big Brothers / Big Sisters of America Mentored a 13-year-old "Little Sister". I believe my association with her kept her in school and today she is a wonderful mother of two children. We have maintained our friendship into her adult life. She is now in her 30's. Junior Achievement Taught a group of second graders for two consecutive years on banking and finance in their community. Meals on Wheels Delivered meals to homebound seniors. Empty Stocking Fund Volunteer each year to work at the toy distribution warehouse from 2004 - 2010 Community Assistance Center Volunteer Monthly in Food Pantry April 2014 to present Volunteer to feed the homeless at UMC March 2014 to present Georgia Bankers Association Committees Serve on Security Committee from 2010 to current date Served as Co-Chairperson on Security Committee in 2013 Served as Chairperson on Security committee in 2014 Served on Compliance Committee 2011 Serve on Operations and Technology Committee 2011 to current date Served on inaugural Women in Banking Conference January 2015 Member Profile on GBA Website January 2015 1
Skills
banking, budget, closing, conversion, excellent customer service, customer service, data processing, debit, delivery, Disaster Recovery, employee training, Finance, financial, funds, Information Security, Leadership, Leadership Training, Market, Excel, money, office, Power Point, Word, Network, policies, programming, Project Management, Public Speaking, receiving, reporting, Retail, Sales, seminars, sound, Telephone, training manuals, year-end
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Resume Overview
School Attended
- GBA Operations and Technology School
Job Titles Held:
- Senior Vice President - Director of Deposit Operations/Security Officer
- Vice President Administrative Manager
- Vice President - Region Operations Manager
Degrees
- AIB Certificate in Fundamentals of Banking Extraordinary Sales Leadership Maximum Impact Leadership Training Project Management Courses Dale Carnegie Public Speaking Course Certified in Bank Secrecy Act 2005 Other numerous banking related classes and seminars
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