Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
I am a seasoned technology executive with over twenty years of experience in information technology. I am a dedicated leader who knows how to roll up the sleeves and work along side technology professionals to meet organizational objectives on time and within budget. I'm a proven consensus builder across multiple disciplines assuring the right technology is the right fit for complex computing and across all environments. I'm a service oriented professional who understands the balance of supporting and leading roles that technology must play in today's economy.
*Systems Implementation
*Multi-facility Construction *Contract Negotiations/Vendor Relations
*IT Operations Management *Program Management Methodology *ERP Consolidations
*Staff Development
*Network Systems

*EMR Selections

*Service Level Agreements (SLA's) *Business Development

*Facility Planning

* Experienced with implementations of technology solutions from Epic, Cerner, Meditech, Oracle, SAP, Cisco, etc.

04/2017 to 01/1 Senior Vice President & Chief Information Officer Carlyle | , ,
  • Oversee all IT functions for 5 hospitals 18 clinics in the region surrounding MRHC.
  • Senior Executive over IT strategic planning, project management office, system development and selections, and implementation efforts for 5 hospitals, and 18 clinics.
  • Ensure the successful delivery of the project portfolio, while advocating for the realization and benefits of the projected results.
  • Created a shared service model for IT functions to streamline and better support users at all facilities.
  • Created necessary policies and procedures to ensure regulatory mandates.
  • Manages all IT operating and capital budgets.
  • Stay connected to emerging trends and technologies by networking with industry peers and establishing working relationships with strategic vendors.
09/2017 to 04/2017 Vice President Care | San Francisco, CA,
  • Have been working with Methodist Health System since 2013 through Encore Consulting as interim Vice President, and was offered the permanent position in August 2014.
  • Executive over IT strategic planning, project management office, system development and selections, and implementation efforts for 9 hospitals, and 110 clinics.
  • This includes overseeing all IT functions, applications, infrastructure, etc..
  • Built a subsidiary within the parent organization to offer IT services to large physician practices throughout the state.
  • Took over a struggling construction project for Mansfield hospital tower 3.
  • This was a project that was missing deadlines and over budget.
  • Brought it back within budget, and back within the original timeline by better collaboration and management oversight.
08/2017 to 09/2017 Senior Strategy and Advisory Consultant C&S Family Of Companies | Hilo, HI,
  • I started with Encore in August 2013 because OSU Medical Center was being sold.
  • Encore Health Resources was formed by the former owners of Healthlink Consulting, which was sold to IBM in 2005.
  • In 2009, Ivo Nelson and Dana Sellers wanted to bring back a consulting company that would provide world-class industry experts to the healthcare market.
  • Experts who have specialized knowledge of the industry's major clinical and business applications, and thus Encore was formed.
  • Encore assists healthcare organizations in planning, implementing, and adopting the technologies required to successfully plan for and respond to increased reimbursement and quality changes.
  • With Encore, I led the accelerated vendor selection processes for MD Anderson, Methodist and Southcoast.
  • This process included comparing current systems, processes/workflows, functionality and costs to move to an Epic or Cerner system, and to see if there were benefits in moving systems to a more consolidated platform.
  • Developed implementation planning strategies that included working with vendors on contracts negotiations, costs, staffing, and timelines for new system implementations.
  • Led IT organizational assessments for WellSpan and UMASS Medical to review all IT service levels, contracts, etc..
  • to assist organizations with possible acquisition strategies for the future.
  • Performed IT assessment for University of Arizona Health, providing strategies for future organizational structure, improving SLA's and forming a new Project Management Office (PMO).
08/2017 to 08/2017 Chief Information Officer Res-Care, Inc. | Gallipolis, OH,
  • OSU Medical Center is a 400+ bed academic hospital that serves as a teaching hospital for OSU Center for Health Sciences.
  • The hospital has 2,000 employees and approximately 200 volunteers.
  • OSU Center for Health Sciences is the Medical School and Practice Plan, which also includes Research and Telemedicine.
  • In 2007 the CIO position for OSU Healthcare was created to emphasize the importance of healthcare IT with OSU and the state, and to become a leader within the state in this area.
  • The position separated the traditional OSU university CIO role in Stillwater and healthcare responsibilities.
  • I collaborated with the CIO in Stillwater to utilize university resources fully, while I converted OSU Healthcare into a self-sustaining department.
  • By creating this separation, I was able to immediately improve communications throughout the organization by implementing SLA's across all healthcare departments.
  • Transitioned 50+ systems away from Ardent Health, creating entirely new organization, infrastructure, policies/procedures, etc.
  • for OSU Medical Center.
  • Improved patient quality of care, care coordination and revenues by implementing new Electronic Health Record systems for both ambulatory and inpatient.
  • Was awarded HRSA HIT FLEX grant.
  • This grant allowed me to work with four area hospitals to select and implemented EMR systems at each of the four hospitals.
  • Also after selecting each hospitals EMR, tied them back to OSU through a Health Information Exchange (HIE) as pilot project for now ARRA/Meaningful Use.
  • Earned the Beacon Grant Award, collaborating with over 700 state entities.
  • Then work to bring those 700 organizations together to create the Greater Tulsa Health Access Network (GTHAN) effort, which was 1 of 15 communities selected in the U.S.
  • Developed a state wide partnership with HMA, SSM and OSU to perform Telestroke.
  • Developed relationships in rural Oklahoma with CEOs and physicians in hospitals and clinics to grow/expand technology throughout the state.
  • In 2012, I won the Oklahoma Hospital Association (OHA) Excellence of the Year Award for executive leadership.
10/2017 to 08/2017 Senior Managing IT Consultant IBM Healthlink Consulting | , ,
  • Healthlink Consulting was the premier healthcare IT consulting company in the world prior to being acquired in 2005 by IBM.
  • The acquisition allowed Healthlink the opportunity to expand into additional sectors outside traditional provider consulting, and reach into oil and gas/energy, government and payer sectors.
  • Participated in executive leadership over both EPIC implementation efforts at Sutter Health and Kaiser Permanente over several (50+) successful hospital implementations, which also included overseeing with these organizations, IT restructures, governance, strategy, etc., while managing over 250 consultants around the world.
  • Developed BJC, OhioHealth and Our Lady of the Lake IT Strategic Plans.
  • Led system selection activities with Covenant Health and St.
  • Joseph's on whether Cerner or McKesson systems would better for their organizations strategies for moving best of breed.
  • Worked with governments in Canada, South Korea, Europe and Middle East on acquiring Cerner for healthcare EMR and Revenue Cycle.
  • I was the executive over the Veterans Administration (VA) IT Project, where I visited and assessed 180 VA hospitals, where we analyzed the effectiveness of the IT organization and how they could better integrate utilizing IT resources.
  • Implemented Revenue Cycle Management solutions to 44 different hospitals systems throughout the U.S.
  • Analyzed large IDN's IT organizations and assisted revising corporate IT structures, to better utilize strengths within affiliates, while reducing/minimizing weaknesses within the entire IT organization.
  • Created Shared Service structures for Catholic Health East, Sutter Health and the VA.
  • Oversaw implementations of Clinical Information Systems (CIS)/Electronic Medical Records (EMRs) and ERP's at over 300 locations as Implementation Executive for IBM.
  • Implementations included Oracle, SAP, EPIC, Cerner, Siemens, Allscripts, GE, NextGen, McKesson, Meditech, etc.
08/2017 to 10/2017 IT CFO/Controller INTEGRIS Health | , STATE,
  • INTEGRIS Health is the second largest employer in Oklahoma.
  • It consists of fifteen hospitals and hundreds of clinics across the state.
  • I was brought to INTEGRIS to bridge the communication gap between Finance/Accounting & IT.
  • I reported to the CIO, with dotted line reporting the IDN CFO.
  • During my time with INTEGRIS, the CIO wanted me to learn more about IT, so in 2003, gave me responsibilities for implementing Cerner Millennium at in several rural hospitals, which is when I decided healthcare IT was my future.
  • Managed several rural hospital IT departments, which consisted of 40+ million annually operating budget and $16+ million annually capital budgets (190+ FTE's).
  • Saved the organization over 2 million dollars annually through workflow analysis and process improvement activities.
  • Led and developed the IT strategic plan with INTEGRIS executive management and Healthlink Consulting.
  • Bridged a wide gap between the IT Department and the IDN's overall CFO.
  • Directed Telemedicine operations and program to better utilize grant funding and activities.
01/2001 to 01/2002 Senior Manager Accounting/Finance/IT Williams Companies | City, STATE,
  • Responsible for managing all Information Technology and Finance Transformation (cost savings) projects in multiple locations.
  • I created and managed teams of people from multiple departments within the company to improve/optimize the organization's financial structure and significantly improve vital operational processes.
  • Created metrics and scorecards for departments to meet savings goals of $40 million of annual operating savings by eliminating redundant systems, reducing costs through process improvement, and creating a Shared Services Center, which acted as a central entity for hundreds of business units across the world.
  • Developed a methodology/program with multiple project plans that allowed each department the ability to achieve cost goals and objectives, within the allowable timeframe.
  • Identified close to 100 processes tied directly to poor non-effective planning.
01/1997 to 01/2001 Manager Global IT Cost Manager MCI Verizon | City, STATE,
  • Took a non-profitable acquisition MCI made and turned it into a $15 million revenue producing entity per month.
  • Managed all of MCI's global IT capital budget, which was $750 million dollars per year.
  • Responsible for 77 Network Service Centers around the world, with annual operating/capital over 350 million.
  • I had 17 Directors reporting to me globally for all facility planning/operations and IT.
01/1997 to 01/1997 Auditor Hillcrest Medical Center | City, STATE,
01/1994 to 01/1997 Supervisor Outside Network Service/Cost Manager MCI Verizon | City, STATE,
  • Negotiated contract pricing plans with large carriers that increased revenues $48million.
  • Audited billing contracts and bills from Local Providers, as well as Long Distance Carriers.
01/1990 to 01/1994 Hospital Pharmacy Technician St. John Medical Center | City, STATE,
Education and Training
Expected in Bachelor of Finance | Northeastern State University, Tahlequah, OK GPA:
Expected in Master of Business Administration | Oklahoma City University, , OKC OK GPA:
Expected in Master of Healthcare Administration | Trinity University, San Antonio, TX GPA:
Activities and Honors
College of Healthcare Information Management Executives (CHIME)
American College of Healthcare Executives (ACHE)
CIO Advisory Council Tulsa CIO Forum BOARD & COMMITTEE MEMBERSHIPS Oklahoma State University Technology Committee Thermal Specialties Oil & Gas
Autism of Center of Tulsa
Accounting, premier, streamline, benefits, billing, budgets, budget, Consulting, contracts, delivery, Electronic Medical Records, ERP, executive management, Finance, financial, government, IBM, Information Systems, Information Technology, leadership, managing, market, Meditech, Access, Exchange, Office, Millennium, negotiations, Network, networking, oil, Oracle, organizational, policies, pricing, processes, process improvement, producing, Project Management, project plans, quality, reporting, Research, SAP, s at, Shared Service, Siemens, SLA, staffing, strategy, strategic, Strategic Plans, strategic planning, teaching, workflow analysis

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School Attended

  • Northeastern State University
  • Oklahoma City University
  • Trinity University

Job Titles Held:

  • Senior Vice President & Chief Information Officer
  • Vice President
  • Senior Strategy and Advisory Consultant
  • Chief Information Officer
  • Senior Managing IT Consultant
  • IT CFO/Controller
  • Senior Manager Accounting/Finance/IT
  • Manager Global IT Cost Manager
  • Auditor
  • Supervisor Outside Network Service/Cost Manager
  • Hospital Pharmacy Technician


  • Bachelor of Finance
  • Master of Business Administration
  • Master of Healthcare Administration

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